Regional Manager – Customer Support

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the primary liaison for all product support inquiries from affiliates, sales and marketing teams, internal and external customers, as well as other Liebherr entities.

• Serve as the initial contact for affiliates concerning product-related matters.

• Document and report significant events impacting truck performance and product reliability at mine sites.

• Coordinate Service Instructions and Technical Instructions with affiliates and relevant personnel.

• Report potential product concerns and follow up with status updates and progress reports.

• Submit Engineering Change Requests to the Engineering department and follow up as needed.

• Provide technical validation to the Warranty Administrator regarding warranty claims.

• Offer technical sales assistance when requested.

• Confirm the execution of upgrades and modifications.

• Ensure that customer acceptance packages are received within seven days, check for completeness, and direct any reported issues to the appropriate departments.

• Organize post-commissioning meetings and communicate haul-truck quality and completeness to internal stakeholders.

• Oversee LME Field Service Reports and ensure weekly submissions from Product Support Representatives are completed.

• Review and assess Product Issue Reports, create projects based on field issues, analyze data, and evaluate components.

• Review, assess, and verify Product Assembly Reports assigned by Quality Assurance.

⛳️ Requirements

• Bachelor's degree in Mechanical or Electrical Engineering from a four-year institution, or an equivalent combination of education and experience.

• A minimum of 3 to 5 years of relevant maintenance experience in a heavy equipment mining environment and/or training.

• Willingness to travel domestically and internationally up to 50% of the time.

• Capability to obtain and maintain a valid driver's license and passport.

• Ability to maintain Mine Safety & Health Administration (MSHA) certification.

• Must have legal authorization to work in the United States without current or future sponsorship.

🏝️ Benefits

• Comprehensive major medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• 401K plan with company matching.

• Paid vacation time.

• Paid personal days.

• A secure working environment.

• Eligibility for remote work.