Regional Manager, Clinical Excellence – Midwest

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide the clinical excellence managers in the Midwest region by overseeing account management and ensuring customer success.

• Cultivate relationships with the clinical excellence team and collaborate with clients to uphold high standards of patient care.

• Engage in the sales process alongside the sales team to assist with long-term planning.

• Create and execute processes and frameworks that enhance customer satisfaction and foster loyalty.

• Work with various departments to support strategic goals.

• Partner with the capital sales team to broaden partial market footprints.

• Facilitate sales for new and expansion opportunities by educating customers on implementation, adoption, use, and success.

• Deliver education, documentation, product feedback, implementation assistance, and best-practice advice without making clinical or operational decisions for customers.

• Conduct routine and quality business reviews with customers.

• Provide both in-person and virtual support to customers, partners, and Outset team members.

• Aid in business, clinical, operational, and financial action planning.

• Propel strategic priorities in collaboration with key stakeholders.

• Take part in drafting policies and procedures that promote high-quality patient care.

• Enhance team skills, drive refresh strategies, and lead transitions for challenging accounts.

• Collaborate with marketing, clinical, service, commercial, and Sales Effectiveness teams.

• Manage relationships with healthcare providers, professional organizations, regulatory agencies, and external vendors.

• Ensure adherence to relevant regulations and standards.

• Lead and mentor the clinical excellence team while supporting their career development.

• Act as the primary contact for customer escalations and issues.

• Monitor and convey team priorities, metrics, and achievements.

• Formulate clinical strategies to increase medical-device utilization and provide training for effective implementation and use.

⛳️ Requirements

• Bachelor’s degree in nursing or a related field.

• Registered Nurse (RN) certification.

• A minimum of 2 years of nursing leadership experience in a healthcare or medical device environment.

• Proficient in compliance regulations and standards.

• Excellent communication and leadership abilities.

• Experience in developing business plans and financial models.

• Comprehensive understanding of the health system accreditation process.

• Strong background in process and quality improvement.

• Ability to translate data and analytics into actionable plans.

• Familiarity with Word, Excel, and PowerPoint applications.

• Willingness to travel extensively, up to 75%.

• Candidates should reside in the Midwest region with convenient access to a major airport.

• Desired: functional knowledge of dialysis or other relevant medical technologies.

• Desired: experience in or collaboration with the medical device industry.

• Desired: MSN or MBA; DNP.

• Preferred advanced certifications in nursing or related fields.

• Preferred certifications include CNE, NEA-BC, CPHQ, CNL, CMSRN, and CCRN.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.