Regional Manager, Clinical Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the regional clinical excellence managers in account management and ensuring customer success.

• Cultivate relationships within the clinical excellence team and collaborate with customers to uphold high standards of patient care.

• Engage in the sales process alongside the sales team and work together to enhance customer engagement.

• Assist with customer education, implementation, adoption, product usage, and overall success of Outset offerings.

• Deliver education, provide Outset documentation, share product-related insights, support implementation, and offer best-practice recommendations without making clinical or operational decisions for customers.

• Guarantee that routine and quality business reviews with customers are conducted effectively.

• Offer both in-person and virtual support to customers, partners, and Outset team members.

• Aid in business, clinical, operational, and financial action planning.

• Collaborate with stakeholders to promote strategic priorities and engage in the development of policies and procedures.

• Formulate clinical strategies to boost medical-device utilization and pinpoint best practices for installations and program growth.

• Oversee refresh strategies and manage the transition of problematic accounts.

• Facilitate training programs and foster the development of the clinical excellence team.

• Manage external vendors and provide insights for timely execution of strategies and programs.

• Handle customer escalations and maintain relationships with internal and external stakeholders.

• Monitor and convey team priorities, metrics, and achievements.

• Ensure adherence to relevant regulations and standards.

• Provide leadership, coaching, and guidance while promoting collaboration and continuous improvement.

⛳️ Requirements

• Bachelor's degree in nursing or a related discipline.

• Registered Nurse (RN) certification.

• A minimum of 2 years of nursing leadership experience in a healthcare or medical device environment.

• Proficient understanding of compliance regulations and standards.

• Excellent communication and leadership abilities.

• Experience in developing business plans and financial models.

• Comprehensive knowledge of the health system accreditation process.

• Strong background in process and quality improvement.

• Ability to translate data and analytics into actionable plans.

• Familiarity with Word, Excel, and PowerPoint applications.

• Willingness to travel extensively, up to 75% of the time.

• Capability to thrive in a high-energy, fast-paced environment.

• Detail-oriented with outstanding analytical and problem-solving skills.

• Ability to work effectively in a collaborative, cross-functional setting.

• Competence in managing pressure and multitasking.

• Goal-oriented with a commitment to driving initiatives to successful resolution.

• Excellent interpersonal skills with the ability to forge strong customer relationships.

• Preferred qualifications include an MSN or MBA, DNP, experience in the medical device industry, or knowledge of dialysis or other relevant medical technologies.

• Advanced nursing or related-field certifications are preferred.

• Desired certifications include CNE, NEA-BC, CPHQ, CNL, CMSRN, and CCRN.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive healthcare benefits, including medical, dental, and vision.

• Opportunities for professional development and continuing education.

• Flexible work environment with remote working options.

• Employee wellness programs and resources.