Regional General Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Lead Northeast Partners as a Floating Regional General Manager.

• Oversee daily operations while driving business growth, expanding market share, and achieving financial objectives.

• Take ownership of local P&L and manage the overall financial performance of the brand.

• Supervise sales, service delivery, dispatch, call center operations, installation, marketing, and warehousing.

• Manage labor capacity and margins through effective scheduling, overtime monitoring, and technician assignments.

• Collaborate with platform resources to enhance marketing efficiency, labor capacity, warehousing, fleet, and vendor management.

• Lead continuous improvement initiatives and develop high-performing teams.

• Identify talent requirements and engage in recruitment and selection processes.

• Support the professional development of employees.

• Advocate for customer-centric service delivery and ensure customer satisfaction.

• Ensure adherence to regulations, industry standards, and safety protocols.

• Maintain daily operational excellence, financial performance, strong leadership, a reliable customer experience, and owner-mentality leadership.

⛳️ Requirements

• A minimum of 5 years of demonstrated experience in an operational leadership position, ideally within the home service industry or a comparable field.

• Comprehensive knowledge of the home service industry and relevant regulatory requirements.

• Proven capability to manage a substantial P&L, lead operational teams, and pinpoint areas for financial and operational enhancement.

• Exceptional leadership qualities and team-building expertise.

• Strong financial management acumen, including budgeting and financial analysis skills.

• Ability to make informed decisions under pressure and navigate complex situations effectively.

• Proficient in technology and software systems that enhance operational efficiency.

• Prior experience in residential HVAC, plumbing, and electrical services is highly preferred.

• Familiarity with ServiceTitan is an advantage.

• Strong focus on customer service and the ability to develop relationships.

• Excellent problem-solving and conflict-resolution skills.

• Highly organized and capable of acting swiftly while maintaining attention to detail.

• High level of integrity.

🏝️ Benefits

• Performance pay directly linked to results.

• Comprehensive medical, dental, and vision plans, including fully employer-paid options.

• 401(k) plan with company matching.

• Ongoing training opportunities.

• Continuous education stipends.

• Career advancement opportunities.

• Fast-paced work environment backed by institutional investors.