Regional Field Service Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Assist the team across Michigan, Ohio, Indiana, and Pennsylvania.

• Deliver outstanding service to a regional network of hospital accounts.

• Oversee Field Service Supervisors and Field Service Representatives.

• Collaborate with the Plant Manager and Delivery Route Drivers.

• Work alongside Sales and customers to evaluate service, staffing, and product requirements for both existing and new accounts.

• Lead the implementation of accounts, which includes installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.

• Educate hospital staff, Service Technicians, and stakeholders on products, programs, safety standards, and regulatory obligations.

• Foster customer relationships through audits, service-level monitoring, utilization-data assessments, and customer satisfaction initiatives.

• Oversee inventory, product ordering, labor planning, scheduling, payroll, and budget compliance.

• Recruit, train, mentor, evaluate, and manage Service Technicians.

• Carry out performance management, safety training, and coverage planning.

• Ensure compliant service delivery through quality audits, issue resolution, timely collections, continuous improvement, and effective cross-functional communication with Operations and Sales leadership.

• Travel across the Great Lakes Region approximately 50% of the time.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• At least 5 years of demonstrated leadership experience in a service-oriented industry.

• Experience in hospital services or a related field is highly preferred.

• Exceptional project management capabilities for intricate installations and meeting cost/time constraints.

• Knowledge of service-related financial drivers and KPIs.

• Proficient in managing budgets and profit/loss statements.

• Strong organizational skills and meticulous attention to detail to maintain regulatory and client care records with 100% accuracy.

• Experience in hiring, training, and guiding direct reports is a definite advantage.

• Willingness and capability to travel 50–60% of the time.

• Ability to lift containers weighing up to 40 lbs.

• Capacity to push/pull wheeled transporters and/or palletized products weighing up to approximately 500 lbs.

• Ability to walk two or more miles daily.

• Ability to sit for extended durations.

• Ability to work in proximity to hospital personnel, sensitive medical equipment, and patients.

• Ability to occasionally work outdoors.

• Daniels Health conducts post-offer background checks and drug testing.

🏝️ Benefits

• Job security as an essential, non-seasonal, recession-resistant healthcare service.

• Medical, dental, and vision insurance effective from Day One.

• Paid short-term disability coverage.

• Company-sponsored life insurance.

• Optional long-term disability and accident insurance.

• 401K matching plan: 50% employer match on up to 6% contribution, with an additional 3% employer contribution, featuring a 5-year vesting schedule and no waiting period for the match.

• Full-time employment at 40 hours per week, with long-term career advancement potential.

• Mission-driven work that supports safer and more sustainable healthcare through innovative waste management solutions.

• Opportunities for growth and development in leadership, data analysis, and cross-functional collaboration.

• Equal employment opportunities and safeguards against discrimination and harassment.

• Post-offer background checks and drug testing.