Regional Facility Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main customer representative within the designated territory.

• Oversee the entire lifecycle of service calls and work orders, from dispatch through proposal development, execution, invoicing, and closeout.

• Supervise daily service operations, coordinating routine, priority, and emergency work requests in a 24/7 operational environment.

• Ensure accurate tracking of work order status, documentation, and performance metrics within CMMS and operational tracking systems.

• Create, review, analyze, and submit repair proposals, scopes of work, and cost estimates.

• Assess subcontractor proposals and recommendations, providing insights on repair solutions.

• Build, recruit, manage, and evaluate a qualified network of subcontractors.

• Monitor progress of work orders, vendor performance, adherence to schedules, and customer satisfaction.

• Review completed work packages, supporting documentation, and invoices.

• Conduct customer meetings, site visits, vendor evaluations, and quality inspections.

• Evaluate safety plans, hazard analyses, LOTO procedures, and other safety documentation.

• Ensure adherence to company policies, customer requirements, safety regulations, quality standards, and relevant codes.

• Travel throughout the assigned territory for customer meetings, field operations, subcontractor oversight, and emergency response.

⛳️ Requirements

• Technical field experience, on-the-job facilities experience, trade training, apprenticeship, or demonstrated hands-on knowledge of facilities maintenance or related technical services.

• A relevant degree in Facilities Management, Engineering, Construction Management, Business, or a similar field may be considered as a substitute for some field experience when combined with applicable technical or operational knowledge.

• Over 5 years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services.

• Experience in managing service call operations within a dynamic, customer-centric environment that supports routine, priority, and emergency work requests.

• Experience overseeing operations across multiple facilities or geographically dispersed service territories.

• Proven knowledge of commercial building systems and facility service commodities, including HVAC, electrical, plumbing, roofing, exterior services, custodial, fire and life safety systems, building automation systems (BAS), and general building repairs.

• Practical trade experience or demonstrated technical operations experience sufficient to evaluate repair methods, review scopes of work, analyze subcontractor proposals and estimates, and effectively communicate technical issues and solutions.

• Experience in developing, reviewing, and negotiating proposals, cost estimates, and scopes of work.

• Experience managing subcontractors and field service providers across various technical disciplines.

• Familiarity with CMMS platforms (Maximo preferred) and operational tracking systems for work order management, reporting, and performance monitoring.

• Ability to handle multiple priorities while meeting customer service, operational, financial, and performance goals.

• Experience in supporting government, commercial, institutional, healthcare, transportation, or other multi-site facilities environments is preferred.

• A trade license in a relevant technical field is preferred but not mandatory.

• OSHA 10 or 30-Hour Certification or equivalent safety training is preferred but not required.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.