Regional Director of Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide tactical guidance and strategic vision for CVP’s veterinary hospitals.

• Oversee 13 to 17 hospital locations.

• Ensure exceptional customer service and compliance with medical, operational, safety, cleanliness, policy, and legal standards.

• Integrate new partner hospitals into the CVP network.

• Cultivate relationships with Practice Managers, Lead Doctors, and Associate Doctors.

• Enhance revenue, inventory management, purchasing, labor, and expense results.

• Manage P&L and deliver monthly reports to the Core Leadership team.

• Develop remediation plans for operational and financial performance.

• Supervise facility improvement initiatives.

• Analyze hospital performance and key financial indicators.

• Attain profitable regional growth targets.

• Create fiscal, strategic, clinical, and marketing processes.

• Collaborate with Business Development to identify hospital acquisition opportunities.

• Foster leadership skills and accountability among Practice Managers and hospital leaders.

• Anticipate staffing requirements and partner with Talent Acquisition to recruit Doctors and Practice Managers.

• Work alongside Human Resources to recruit, develop, and mentor teams.

• Address employee relations issues effectively.

• Manage scheduling and Doctor coverage; approve PTO and continuing education leave.

• Execute other assigned duties.

⛳️ Requirements

• A Bachelor’s Degree in Business Management or a related field is required, or an equivalent combination of education, training, and experience.

• A minimum of 8 years of experience in Veterinary Practice/Management is necessary.

• Ideally, 3 or more years of experience in multi-location management within a service industry role.

• Must reside in the Central PA area.

• Proficient in MS Office applications.

• Familiarity with Veterinary Practice Management Software is preferred.

• Strong leadership abilities, decisiveness, high emotional intelligence, analytical capabilities, coaching/mentoring skills, change management expertise, communication skills, financial acumen, and time management proficiency.

• Must be able to travel extensively, primarily by car.

• Ability to sit, talk, hear, stand, walk, and occasionally lift or move up to 10 pounds.

🏝️ Benefits

• Mentorship and resources that promote professional growth.

• PTO and time off for continuing education.

• High-travel role with travel primarily by car.

• Reasonable accommodations for individuals with disabilities.