Regional Director of Operations

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Provide strategic direction and vision to CVP’s veterinary hospitals.

• Oversee 13 to 17 hospital locations throughout the Northeast.

• Ensure exceptional customer service and quality care for both clients and pets.

• Maintain medical and non-medical standards in compliance with local, state, and federal regulations.

• Ensure the safety, cleanliness, organization, and regulatory compliance of hospitals.

• Integrate new partner hospitals into CVP.

• Cultivate relationships with Practice Managers, Lead Doctors, and Associate Doctors.

• Drive revenue growth while managing inventory, purchasing, labor, and other expenses.

• Oversee P&L and produce monthly outcome reports for the Core Leadership team.

• Develop strategies for addressing performance issues.

• Supervise facility improvement initiatives.

• Analyze financial metrics including revenue, growth, labor, purchasing, and capital expenditures.

• Attain profitable regional growth objectives.

• Formulate fiscal, strategic, clinical, and marketing processes in collaboration with hospitals and internal teams.

• Identify opportunities for acquiring additional hospitals in partnership with the Business Development team.

• Foster leadership skills, engagement, and accountability among hospital leaders.

• Anticipate staffing needs and assist in the recruitment and selection of Doctors and Practice Managers.

• Collaborate with Human Resources to recruit, develop, and mentor teams.

• Address employee relations matters with Practice Managers.

• Ensure appropriate scheduling and doctor coverage.

• Authorize time off for continuing education and PTO.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s Degree in Business Management or a related field is required, or an equivalent combination of education, training, and experience.

• A minimum of eight (8) years of Veterinary Practice/Management experience is necessary.

• Ideally, three (3) years or more in multi-location management within a service industry role.

• Proficiency in MS Office is required.

• Previous experience with Veterinary Practice Management Software is preferred.

• Strong leadership abilities, decisiveness, high emotional intelligence, analytical thinking, coaching/mentoring skills, change management, excellent communication capabilities, financial acumen, and effective time management.

• Willingness to travel extensively, primarily by car, across the Northeast.

• The ideal candidate should reside in the NH, CT, MA area.

• Capacity to recruit, manage, and develop Practice Managers.

• Ability to sit, talk, or hear regularly; stand and walk occasionally; lift/move up to 10 pounds occasionally.

• Must be able to meet physical demands with reasonable accommodation where applicable.

🏝️ Benefits

• Resources and mentorship available to support professional growth.

• A community that fosters connection and collaboration.

• Paid Time Off (PTO).

• Time off allocated for continuing education.

• Opportunities for professional development, leadership training, coaching, and mentoring.

• A supportive and positive work environment.

• Opportunities for career growth.

• Reasonable accommodations provided for individuals with disabilities.