Regional Delivery Manager

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Manage a portfolio of Third-Party Logistics Carriers (3PLs) while providing support to designated market stores throughout the region.

• Strive for operational excellence, enhance customer satisfaction, and improve financial outcomes.

• Oversee as many as 100 daily delivery routes, ensuring the successful fulfillment of up to 1,250 customer orders each day.

• Collaborate with internal stakeholders and 3PL partners to achieve service excellence, cost efficiency, and optimized routing.

• Track and enhance regional performance metrics in sales, delivery success, and customer satisfaction.

• Work in conjunction with departments such as Store Operations, DC Operations, and Inventory Control.

• Identify areas for improvement, analyze relevant data, and execute significant process enhancements.

• Boost depot and store delivery performance through effective carrier management, depot audits, and customer experience initiatives.

• Spearhead strategic projects, including the opening and closing of depots and support for store deliveries.

• Conduct weekly meetings with carriers and perform regular site assessments.

• Indirectly manage 3PL depot managers and regional delivery teams.

• Provide strategic leadership throughout the region.

• Travel nationally up to 50% and work from Tuesday to Saturday, with occasional Monday shifts based on volume needs.

⛳️ Requirements

• Bachelor’s degree in Business, Logistics, or a related field; or an equivalent combination of education and experience.

• 5+ years of experience in transportation logistics management.

• 5+ years of proven success in multi-unit retail or delivery operations.

• Strong skills in data analysis and communication.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Demonstrated ability to inspire and lead cross-functional teams and external collaborators.

• Proven track record of mentoring, developing, and retaining high-performing teams.

• Skilled in holding team members and carriers accountable for KPIs and standards.

• Ability to empower others while maintaining oversight of delivery results.

• History of driving strategic initiatives to measurable outcomes.

• Uses sound judgment to make timely, effective decisions in high-pressure situations.

• Proficient in root cause analysis and developing sustainable solutions.

• Strong written and verbal communication skills across all organizational levels.

• Experienced in constructively managing challenging conversations with carriers and team members.

• Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (DispatchTrack).

• Skilled in managing over $400M in delivered sales and analyzing critical logistics metrics.

• Proven success in enhancing logistics workflows and reducing delivery-related expenses.

• Ability to implement regional strategies that align with broader corporate objectives.

• Capable of sitting, walking, standing, bending, kneeling, reaching, twisting, pushing, pulling, climbing, balancing, crouching, and lifting/moving up to 50 lbs without assistance.

• Able to move objects weighing up to 100 lbs with or without reasonable accommodations.

• Capable of standing or sitting for extended periods to perform job functions.

🏝️ Benefits

• Bonus target.

• Equal employment opportunity.

• Accessibility assistance during the application process.