Associate Manager, Rehabilitation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, mentor, coach, and nurture a remote team of Functional Rehabilitation Specialists and Vocational Rehabilitation Specialists.

• Enhance specialist capabilities through case consultations, quality-driven feedback, knowledge sharing, and development planning.

• Facilitate professional judgment, documentation, communication, and decision-making in intricate situations.

• Provide leadership and consultation on complex rehabilitation and disability cases.

• Coach specialists in formulating, monitoring, and modifying individualized rehabilitation and return-to-work plans.

• Guide functional rehabilitation assessments, treatment coordination, progress evaluations, and return-to-work solutions.

• Direct vocational rehabilitation activities such as vocational assessments, transferable skills analyses, occupational research, career planning, retraining, job development, and job-search strategies.

• Advocate for the application of rehabilitation standards, disability insurance principles, medical terminology, job demands, and labor-market information.

• Review rehabilitation strategies and files for quality, rationale, measurable goals, cost-effectiveness, and alignment with best practices.

• Manage workflow, caseload distribution, productivity, and service delivery.

• Utilize data and quality insights to identify trends, manage risks, prioritize tasks, and enhance outcomes.

• Support vendor and budget management.

• Encourage consistent documentation, timely follow-ups, and collaboration across rehabilitation services.

• Address escalated case, service, and operational issues.

• Cultivate relationships with plan members, sponsors, providers, internal disability partners, and external clients.

• Collaborate with case managers, disability specialists, mental health specialists, and other stakeholders.

• Engage in client meetings, presentations, and service discussions.

• Contribute rehabilitation expertise to national priorities, service design, and evolving rehabilitation practices.

• Identify opportunities for enhancing processes, tools, referral pathways, quality standards, and specialist capabilities.

• Support the implementation of evidence-informed rehabilitation and disability management practices.

⛳️ Requirements

• Post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in health, rehabilitation, vocational rehabilitation, disability management, or a related field, or equivalent relevant experience.

• Demonstrated experience in rehabilitation, disability management, or group insurance, with direct involvement in supporting complex rehabilitation and return-to-work planning.

• Strong understanding of functional rehabilitation principles, including functional abilities, job demands, treatment planning, recovery barriers, and sustainable return-to-work strategies.

• Solid grasp of vocational rehabilitation principles, encompassing vocational assessment, transferable skills analysis, occupational research, retraining, job development, job search, and labor-market considerations.

• Comprehensive knowledge of rehabilitation industry standards, disability insurance, medical terminology, case management, and best practices in disability and rehabilitation management.

• Proven ability to evaluate rehabilitation plans, provide case consultations, and coach others towards clear, evidence-informed, outcome-focused decisions.

• Experience in vendor and budget management, considering service appropriateness, outcomes, and cost-effectiveness.

• Established experience in leading, coaching, training, or developing professionals within a complex service environment.

• Strong analytical, organizational, problem-solving, and communication skills, capable of managing competing priorities and escalated issues.

• Accredited Rehabilitation Professional (RRP), Canadian Certified Rehabilitation Counselor (CCRC), Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or eligibility for a related professional designation is considered advantageous.

• Bilingualism in English and French is considered an asset.

🏝️ Benefits

• Incentive programs and compensation linked to business and individual performance.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision coverage.

• Short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance plans.

• Retirement savings plans, including pension.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• Remote work arrangement.

• Reasonable accommodations during the application process.