Regional Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Expand the current customer base.

• Evaluate the implementation health within districts by assessing the use of offerings and addressing any obstacles.

• Sustain a high renewal rate through proactive management of accounts.

• Conduct regular in-person visits to curriculum leaders along with virtual check-ins.

• Develop customer relationships and ensure high levels of customer satisfaction.

• Employ relationship sales techniques, including demonstrations, questioning, attentive listening, and on-site visits.

• Present and secure renewals and expansions throughout the entire decision-making process.

• Promote associated professional development and support services.

• Represent customer needs internally and collaborate with product, implementation, and support teams.

• Anticipate district needs and initiate outreach prior to renewal cycles.

• Maintain in-depth knowledge of the OUR portfolio, the K-12 educational marketplace, and the Open Educational Resources movement.

• Utilize promotional materials via email, social media, and presentations.

• Share best practices and collaborate with the new business sales team.

• Keep precise records in Salesforce.com, tracking opportunities and customer information.

• Assist with the development of monthly regional and local marketing plans.

• Collaborate with sales representatives to ensure consistency from sales through implementation.

⛳️ Requirements

• At least 5 years of experience in K-12 education, curriculum sales, education-technology sales, or a related business development role.

• Proven success in Math/ELA sales with demonstrated expertise in one or both subject areas.

• A dedicated passion for enhancing equity within the K-12 landscape.

• Teaching experience or district-level experience is preferred.

• Strong negotiation and closing abilities.

• Self-motivated individual with a robust sales initiative and persistence.

• Capability to manage multiple tasks and prioritize effectively.

• Demonstrated organizational skills, high attention to detail, and excellent time management capabilities.

• Exceptional interpersonal, written, and oral communication skills.

• Ability to work independently.

• Capability to interact effectively with various types of individuals.

• Strong presentation skills.

• Proficiency in technology applications, including presentation software, HubSpot, and Salesforce.com.

• Ability to build and sustain strong, trusting relationships with district and school leadership.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Employer-covered healthcare.

• Dental insurance coverage.

• Vision insurance offered.

• Matching contributions to 401k plans.

• Monthly stipends for work/life integration.

• Unlimited paid time off.

• Full-time, exempt position with benefits.

• Remote work environment in a virtual organization.