Regional Client Care Manager

This is a fully remote position, open to applicants in Idaho, +1 more state.

📋 Description

• Lead and support a diverse team of volunteers in executing volunteer-led disaster cycle services programming across the designated geographic area or specific functional activities within the region.

• Execute disaster cycle services initiatives within the assigned geographic area or specific functional activities throughout the region.

• Develop and support disaster volunteers, who serve as the primary workforce and reflect the cultural and linguistic backgrounds of the communities they assist.

• Nurture and develop Disaster Leadership Volunteers and volunteer partners to enhance disaster readiness, preparedness, response, and recovery.

• Coordinate efforts to prepare and mobilize communities, engaging partners before, during, and after disasters and emergencies.

• Foster relationships and collaborate with internal staff and volunteers within a matrix management framework.

• Serve as the Red Cross disaster subject matter expert for the assigned geographic area.

• Initiate and oversee disaster relief operations in accordance with the Disaster Cycle Services Concept of Operations.

• Be deployed to disaster relief operations outside the region at least once each year.

• Act as the region's reference point for national Client Care policies, standards, procedures, and guidance.

• Support Client Care programs, including disaster casework, disability integration, health services, mental health, and spiritual care.

⛳️ Requirements

• A bachelor's degree is required, or an equivalent combination of education and relevant experience.

• A minimum of 5 years of experience in building, mobilizing, leading, and developing volunteer teams to implement social services programs or services.

• A current valid driver's license and a good driving record are required.

• Ability to coach and mentor team leaders to achieve work objectives.

• Exceptional interpersonal, verbal, and written communication skills.

• Strong analytical and decision-making abilities to interpret program trends and results, formulate recommendations, and create innovative processes for ongoing program or service enhancements.

• Intermediate proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

• Willingness to work outside regular hours, including evenings and weekends.

• Capability to meet training and physical capacity requirements for disaster deployment.

• Ability to work consistently within the geographic area of the Idaho-Montana Region.

• Must meet specified physical requirements, including the ability to frequently lift up to 15 pounds and occasionally lift up to 30 pounds.

• Strong experience in Client Care is preferred.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts and Flexible Spending Accounts.

• PTO: Starting at 19 days per year, adjusted based on FLSA status and tenure.

• 11 paid holidays, which include six core holidays and five floating holidays.

• 401K plan with a 6% match.

• Paid Family Leave.

• Employee Assistance Program.

• Short and Long Term Disability and Insurance.

• Service Awards and recognition.

• Mentorship opportunities that promote career growth.

• Competitive compensation and comprehensive benefits.

• Volunteer deployment allowances may be available for personal circumstances and local response activities.