Regional Assistant Service Manager

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Oversee, train, and manage the performance of a remote team of Service Center Coordinators.

• Instruct coordinators on the importance of accountability and accuracy in the work order process and how it affects incentive fee submissions.

• Lead the remote team, ensuring adherence to standard operating procedures for prioritizing and processing work orders.

• Supervise, review, and input work orders; uphold data integrity utilizing property management software.

• Detect and resolve discrepancies in turn, maintenance, and purchase order documentation.

• Ensure compliance with work order reporting standards.

• Collect and analyze essential business data; track work order closure rates through KPIs and report on status and issues.

• Liaise with local property management leadership regarding work orders that need escalation.

• Offer professional support for escalated customer service matters.

• Maintain expert knowledge of property management software and guarantee data integrity through auditing, validation, and testing.

• Coach, inspire, mentor, recruit, and retain Service Center Coordinators in partnership with the Regional Service Manager.

• Execute all responsibilities of a Service Center Coordinator.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of relevant work experience, with at least 6 months in residential property management.

• A year of experience in a supervisory role leading a team is essential.

• Demonstrated success in work order tracking and dispatch, including the initiation, monitoring, and management of work orders and purchase orders.

• Proven ability to cultivate, inspire, and manage high-performing teams, including remote staff.

• Detail-oriented and process-focused; capable of implementing and training on standard operating procedures and workflows.

• Proficient in professionally engaging with individuals from diverse backgrounds and resolving escalated customer issues.

• Ability to juggle multiple competing priorities and projects in a dynamic setting.

• Must act with integrity, honesty, and professionalism.

• Strong proactive problem-solving and decision-making skills.

• Independent, self-driven, and able to function effectively in a remote team environment.

• Capable of balancing long-term tasks with daily responsibilities and adapting to shifting priorities.

• Proficient in computer applications, including word processing, spreadsheets, and database software.

• Experienced in utilizing property management software.

• Ability to work in a paperless environment and navigate various software applications.

• Willingness to travel up to 20%.

• Must reside within a reasonable commuting distance of one of the specified military bases.

🏝️ Benefits

• A choice between two comprehensive medical, dental, and vision plans.

• 401(k) plan with immediate 100% vesting and up to a 4% contribution match.

• Generous paid time off that accumulates throughout your career.

• 12 paid holidays each year.

• Paid time off for volunteering activities.

• 100% coverage for life and AD&D insurance.

• Company-funded short-term and long-term disability insurance.

• Parental leave benefits.

• Military leave provisions.

• Flexible Spending Accounts for Health and Dependent Care expenses.

• Complimentary Employee Assistance Program.

• Tuition reimbursement to foster personal and professional growth.