Regional Account Manager – Bilingual English/Spanish

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Implement the global enablement strategy within the designated region, ensuring alignment with business objectives, partner priorities, and local market needs.

• Facilitate consistent program execution while recognizing regional opportunities, risks, and growth initiatives that enhance performance and impact.

• Lead, mentor, and develop regional Master Trainer teams.

• Establish and nurture relationships with regional stakeholders, partner organizations, and client contacts throughout the United States and Latin America.

• Assist in prioritizing training, resource allocation, deployment planning, and scheduling.

• Act as the primary escalation point for operational issues, workforce challenges, and regional business requirements.

• Guarantee a high-quality experience for both learners and partners across training engagements.

• Ensure compliance with local labor laws, employment regulations, organizational policies, and reporting obligations.

• Oversee training event execution, operational performance, trainer effectiveness, and business metrics.

• Provide insights and recommendations to global leadership.

• Ensure field teams have the necessary tools, systems, resources, and support for success.

• Assist in implementing global initiatives, process enhancements, and organizational best practices.

• Represent the program in regional business reviews, stakeholder meetings, and partner engagements across the United States and Latin America.

⛳️ Requirements

• Over 5 years of experience in training, enablement, consulting, field operations, professional services, account management, or program management.

• Professional proficiency in both English and Spanish, encompassing verbal and written business communication.

• Experience in managing distributed or remote teams.

• Bachelor's degree or equivalent work experience.

• Experience collaborating with enterprise clients and cross-functional stakeholders.

• Demonstrated ability to manage regional operations and drive performance outcomes.

• Willingness to travel domestically up to 25% and internationally to Latin America 2-4 times a year.

• Valid passport or capability to obtain one prior to employment.

• Professional fluency in Portuguese is an advantage.

• Familiarity with labor laws and workforce compliance requirements is preferred.

• Experience in supporting partner enablement, certification, or technical training programs is desirable.

• Background in global, matrixed organizations is preferred.

• Strong leadership and coaching capabilities.

• Excellent stakeholder management and relationship-building skills.

• Strong organizational and operational management abilities.

• Capacity to balance global standards with regional flexibility and execution needs.

• Strong analytical skills with the ability to interpret data and drive performance improvements.

• Exceptional communication and presentation skills.

• Ability to manage multiple priorities in a fast-paced, dynamic environment.

• High level of accountability, ownership, and decision-making ability.

• Regularly sit, stand, walk, grasp, talk, and/or hear, and drive.

• Occasionally lift and carry items weighing up to 10 lbs.

• Continuous hand/eye coordination and fine manipulation.

🏝️ Benefits

• Bi-weekly pay and early wage access.

• Health and wellness benefits plans.

• Paid time off and holidays.

• 401(k) with employer matching.

• Employee discounts.

• Referral bonus.

• Tax savings through flexible spending accounts for parking, transit, dependents, and healthcare expenses.

• Opportunity to work with a growing company that actively rewards and promotes its employees.