Regional Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue within the designated territory by pursuing new-logo opportunities and upsell/cross-sell initiatives with current customers.

• Serve as a vital link between Zimperium’s business development and support teams.

• Collaborate with management and operations to assist customers during the onboarding process and throughout delivery.

• Advocate for product offerings and ensure feature development aligns with Zimperium’s strategic objectives.

• Engage in cross-time zone collaboration with internal teams and selected customers.

• Develop a comprehensive understanding of Zimperium's products and features.

• Plan, create, and report on account metrics utilizing software dashboards and other tools.

• Generate a sales pipeline by identifying and reaching out to stakeholders in target accounts.

• Deliver monthly management reports containing account performance metrics.

• Represent the client's viewpoint during internal strategy discussions.

• Address complex issues that necessitate coordination among departments or with external vendors.

• Produce or revise client-specific onboarding guides, FAQs, and how-to documentation in collaboration with the support team.

• Foster relationships with customers and partners.

• Recognize account growth opportunities for additional products and manage delivery processes.

• Provide Letters of Estimate (LOEs) and Statements of Work (SOWs) as required for each account.

• Identify and mitigate account-level customer experience challenges.

• Offer actionable insights to internal business, product, and technology teams.

• Collaborate closely with operations, sales, and business development teams.

⛳️ Requirements

• A minimum of 5 years of account management experience in the SaaS sector or related technologies.

• Established relationships with security-focused Value-Added Resellers (VARs) in the area.

• Excellent verbal and written communication skills, along with strong time management, organizational, and presentation abilities.

• Comfortable working in a dynamic, fast-paced environment.

• A passion for problem-solving with a proactive attitude.

• Experience with the Atlassian suite, including Jira, Confluence, and other tools.

• Ability to produce technical and operational documentation (SOWs, LOEs, technical workflows) suitable for both technical and non-technical audiences is a plus.

• Solid understanding of MEDDPICC and maintaining impeccable SFDC hygiene.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Engaging company culture that promotes teamwork and collaboration.