Regional Account Manager

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Drive the performance of assigned client programs by building and sustaining relationships with leadership across various levels.

• Facilitate program training at corporate, division, regional, district, and site levels.

• Implement train-the-trainer programs for client personnel.

• Distribute performance and compliance reports to ensure targets are met.

• Collaborate with client management to develop and execute plans aimed at achieving or surpassing program objectives.

• Cultivate and strengthen Assurant's relationship with the client at regional, district, and store tiers.

• Communicate program outcomes and marketing strategies to both client and Assurant management.

• Summarize activities for ROI analysis and monitor performance related to these activities.

• Act as the primary liaison between Assurant and the client for designated areas.

• Aid in the execution of promotions and contests for relevant programs.

• Ensure adherence to the travel budget and manage expenses effectively.

• Conduct regular competitive assessments and generate reports on the competitive landscape.

• Occasionally perform mystery shopping across related business segments.

• Identify and assist in resolving customer and client service quality process issues with the designated Assurant Account Executive.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• At least 3 years of experience in retail, wireless, or customer-facing roles.

• Strong understanding of sales, client service, and account development.

• Demonstrated presentation and relationship-building capabilities.

• Ability to influence stakeholders and effectively engage with leaders.

• Excellent analytical and problem-solving skills.

• Experience in developing and implementing strategies to enhance business outcomes.

• Proficient in Microsoft Office and multimedia presentation software.

• Experience managing multiple priorities in a dynamic environment.

• Ability to meet deadlines and work independently with minimal oversight.

• Willingness to travel up to 75% of the time.

• Employment is contingent upon the successful completion of an identity verification process, which may include biometric technology where legally permissible.

🏝️ Benefits

• Opportunities for salary advancement within the position.

• Access to U.S. benefits information.

• Mandatory virtual interviews conducted via video.

• Identity verification process that may include biometric technology, where allowed by law.