Referral Program Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Facilitate structured conversations with current and past clients regarding birthdays, anniversaries, milestones, and regular check-ins.

• Identify client needs and direct them to the relevant internal team or trusted referral partner.

• Head and manage the firm’s client referral program, which includes outreach, follow-ups, and tracking.

• Act as the principal relationship manager for all Team 100 referral partners.

• Conduct introductory calls and maintain ongoing relationship-building discussions with referral partners.

• Accurately document inbound and outbound referrals in the CRM, including essential details, outcomes, and follow-up requirements.

• Prepare and share quarterly updates in the Partner Newsletter.

• Develop and sustain dashboards that monitor referral activity, partner engagement, and trends.

• Provide monthly and quarterly reports on referral performance and partner involvement.

• Collaborate across the firm to aid immigrants in securing their futures in the United States through asylum.

⛳️ Requirements

• Proficiency in both Spanish and English.

• Experience working with U.S.-based clients, professionals, or partner networks.

• A warm and confident communicator who is at ease with outbound calls.

• Excellent organizational skills and a keen eye for detail.

• Comfortable with using or learning CRM systems (HubSpot is preferred).

• Capability to handle confidential information with professionalism and discretion.

• Experience in immigration services, legal services, client success, or partnership management is preferred.

• Familiarity with referral systems or professional networking is preferred.

• Background in working with diverse and multicultural communities is preferred.

• Proficient in Google Workspace, particularly Google Sheets, is preferred.

• Resume and cover letter must be in English.

• A cover letter is necessary for consideration.

• Both resume and cover letter must be submitted in PDF format.

🏝️ Benefits

• 11 U.S. federal holidays off (paid) regardless of your location.

• A week off between Christmas and New Year's — office closed and fully paid.

• Local holiday work that does not overlap with a U.S. holiday is compensated according to your country's labor laws.

• Three weeks of paid vacation each year.

• Comprehensive training program.

• Mentorship and collaboration opportunities.

• Career advancement opportunities.

• Ability to work from anywhere within Argentina.

• Equipment support — stipend or provision of equipment to establish your home office, available after 4 months of employment.