Program Manager – Rare Disease

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise team members who manage calls, deliver customer service, document requirements, and handle follow-up communications.

• Evaluate staff performance to determine training needs and requirements.

• Contribute to scheduling efforts to ensure sufficient staffing and suggest operational modifications.

• Support quality assurance and quality improvement initiatives.

• Oversee projects that include reimbursement programs, compliance and education initiatives, and clinical patient support services.

• Execute assigned call center projects.

• Create and develop new projects, which encompass protocols, resource distribution, and databases.

• Assess project strengths, weaknesses, and areas for enhancement.

• Generate reports related to project activities.

• Engage in client meetings.

• Manage daily and ongoing communications regarding client projects.

• Identify and enact staff recruitment strategies and participate in the hiring process.

• Report all Adverse Events to designated units or departments.

• Carry out other tasks and responsibilities as needed.

⛳️ Requirements

• A minimum of a University Degree in Business Administration, Science, or equivalent experience.

• A background in science or healthcare is considered beneficial.

• At least 3 years of experience in the pharmaceutical, biotech, or healthcare-related fields.

• Strong experience in client management is a plus.

• A minimum of 2 years of experience in project or program management.

• At least 2 years of experience in people management.

• Experience in reimbursement is regarded as an asset.

• An RN/RPN designation is advantageous and may be required for specific programs.

• Advanced knowledge of the pharmaceutical distribution sector.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Excellent analytical and mathematical capabilities.

• Proficient in effective oral and written communication.

• Strong interpersonal and leadership abilities.

• Effective organizational skills with a keen attention to detail.

• Capability to consistently meet deadlines.

• Exceptional problem-solving skills with the ability to resolve issues efficiently and effectively.

• Strong presentation skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Ability to communicate effectively with unilingual English-speaking customers, patients, or colleagues from cross-functional teams.

• Bilingualism is an asset.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care support.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Participation in mentorship programs.

• Involvement in employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations during the employment process.