Referral Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and respond to hospital referrals to identify potential organ/tissue donors.

• Implement LifeLink policies and procedures while documenting the timeliness and responses of referrals.

• Provide guidance to responding personnel.

• Collect information regarding BD, DCD potential, medical suitability, and the order of priority/next of kin.

• Take part in the Referral Coordinator call schedule.

• Collaborate with FCC and hospital development staff for timely onsite visits in conjunction with the Administrator on Call.

• Maintain 24/7 access to a cell phone and computer for real-time documentation.

• Work closely with the Administrator on Call, Medical Director, hospitals, management, FCC, transplant coordinators, and development staff.

• Assess referrals and make initial suitability assessments.

• Confirm donor and next-of-kin information and access the Donor Registry.

• Inform on-call team members of potential donor situations.

• Review the donation procedure and strategize with hospital personnel.

• Monitor active referrals daily and keep documentation updated in iTransplant.

• Transition active referrals to the incoming Referral Coordinator in accordance with protocols.

• Follow up with hospital development, on-call, FCC, vascular, CSD, and tissue screening personnel.

• Triage miscellaneous calls and coordinate with county coroners and state medical examiners.

• Assist in the orientation of new staff.

• Engage in hospital development initiatives, OPO meetings, special projects, QAPI activities, and assigned responsibilities.

• Maintain necessary certifications and/or licenses.

⛳️ Requirements

• At least one year in a related LifeLink position and/or appropriate credentialing and experience, including a medical-related degree/certification (RN) or equivalent experience in a medical setting.

• Fulfillment of all requirements for the probationary level position or relevant experience/position.

• Proven above-average verbal communication and phone etiquette skills.

• Availability to manage a rotation of 24/7 call responsibilities and emergency backup call coverage.

• Understanding the necessity of maintaining confidentiality in accordance with Foundation protocols.

• Local/state travel by auto/air is required.

• Variable/rotating on-call days/hours, including nights, weekends, and holidays.

• Ability to handle potential high stress/extended hours while on call.

• Maintain certifications and/or licenses.

• Bachelor's degree or higher.

🏝️ Benefits

• Full-time remote work arrangement.

• Coverage for a 24/7 call schedule rotation.

• A friendly, team-oriented, and interactive work environment.

• An equal opportunity employer committed to diversity, equity, and inclusion.