Recovery Agent – Bilingual, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct both inbound and outbound collection calls.

• Manage emails within a shared group inbox.

• Engage with customers to negotiate immediate payments and resolve overdue account balances.

• Inform customers about terms, conditions, and alternative payment options.

• Oversee multiple portfolios with varying risk levels.

• Balance risk, quality, productivity, corporate goals, and customer retention in decision-making.

• Utilize industry knowledge, departmental policies, and the Fair Debt Collection Practices Act in collection decisions.

• Employ various systems and collection tools to connect with decision-makers.

• Execute skip tracing on necessary accounts using multiple platforms and tools.

• Maintain accurate account documentation and conduct follow-ups.

• Handle and de-escalate customer conflicts effectively.

• Engage in peer collaboration, special projects, and additional responsibilities as needed.

⛳️ Requirements

• Proficient in spoken Spanish (Required).

• High School Diploma with 1-2 years of experience in a related field.

• Minimum of one year of customer support experience in the transportation industry.

• Basic knowledge of accounting and skip tracing.

• Strong analytical skills.

• Good judgment and decision-making abilities.

• Capability to maintain confidentiality of customer and company information.

• Organized with strong time management skills.

• Ability to achieve productivity while ensuring quality.

• Results-driven attitude.

• Self-motivated individual.

• Effective oral and written communication skills.

• Familiarity with Google Sheets.

• Working knowledge of FDCPA and relevant federal laws is preferred.

• Flexibility and adaptability to change is preferred.

• Attention to detail is preferred.

• Proficient in computer skills, including Office and/or Google Suite products, is preferred.

• Interest in AI and a willingness to learn more is preferred.

• Must successfully pass a background investigation.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles, based on the applicable plan.

• Commission eligibility for most sales positions, based on the applicable plan.