Bilingual Spanish – Member Engagement Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct an average of 50 outbound calls each hour utilizing an automated dialing system.

• Present, clarify, and arrange complimentary in-home or virtual health evaluations with licensed professionals.

• Manage roughly 85% outbound and 15% inbound calls.

• Employ pre-approved scripts to ensure consistent and accurate communication with members.

• Address objections with effective rebuttals and compellingly convey the value of evaluations.

• Use various systems to schedule providers for in-home or virtual evaluations.

• Modify, reschedule, or cancel appointments as needed.

• Achieve daily performance targets including appointments, calls, handling time, and productivity.

• Complete overtime as necessary based on business requirements.

• Engage in peer coaching as needed.

• Adhere to HIPAA guidelines to safeguard member privacy.

• Immediately report member complaints to supervisors.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Proficient in Spanish (reading, writing, and speaking).

• Candidates must be bilingual in Spanish and English.

• A strong desire to excel in a results-oriented outbound call center environment.

• Robust sales capabilities with a focus on achieving monthly incentives.

• Driven to meet productivity targets with a strong work ethic.

• Outstanding communication skills, friendly, and engaging with members.

• Ability to adhere to a fixed daily schedule, accept feedback, and maintain confidentiality.

• Skilled in using multiple computer systems concurrently.

• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly sought after.

• Authorized to work in the United States.

• Successful completion of pre-hire testing, background check, and drug screening.

• Provide two valid, current IDs and proof of education during the onboarding process.

• Reliable wired internet connection: 20 Mbps upload, 5 Mbps download, with latency at or below 100 ms.

• Satellite, cellular, hotspot, or Wi-Fi connections are not acceptable.

• A quiet and secure workspace free from distractions; employees must furnish their own workspace furniture.

• Accountability for work schedules and adherence to security standards.

🏝️ Benefits

• Two weeks of paid, mandatory training.

• All necessary equipment provided.

• Competitive benefits package.

• Paid time off (PTO).

• Opportunities for growth and development.

• Monthly incentive plan; top performers can earn up to $1045.00 in incentives.

• An additional $250 for the top ten MECs.

• Scheduled raises up to $15 per hour after two years.