Records Evaluator, Level I

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and analyze student academic and non-collegiate records to determine transfer credit.

• Assess admission eligibility and the requirements for degree, certificate, and credential programs at National University.

• Generate Academic Advisement Reports and multiple degree evaluations in a timely manner.

• Execute SOAR Academic Advisement Reports and manually adjust records to accurately represent transfer credit.

• Assess undergraduate and graduate coursework from both domestic and foreign institutions, military training, credit-by-examination, and other non-traditional sources.

• Input and update course equivalencies in the Transfer Equivalency System (TES).

• Review and amend transcript processing details and student academic records.

• Evaluate student files for scholarship eligibility.

• Articulate degree requirements, academic policies, and procedures to students, advisors, faculty, and staff.

• Address student issues concerning the transferability of credit and devise solutions for unique cases.

• Maintain regular communication with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies.

• Conduct re-evaluations for changes in degree objectives or additional credit.

• Provide estimates, pre-evaluations, and course equivalencies for department heads, advisors, and the Committee on the Application of Standards.

• Manage concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and changes in programs or plans.

• Stay updated on catalog policies, procedures, and standards related to transfer credit.

• Inform the Registrar’s Office Articulation area of coursework requiring modifications.

• Support the Office of the Registrar with substitutions, equivalencies, degree audits, and transcript verification.

• Engage in departmental and special projects.

• Maintain consistent attendance and undertake other assigned responsibilities.

⛳️ Requirements

• At least one (1) year of experience in record keeping, customer service, or a related field is required.

• A Bachelor's degree is preferred.

• Experience in the higher education sector is preferred.

• Familiarity with technology-driven environments is preferred.

• Exceptional organizational and multitasking skills.

• Strong interpersonal, verbal, and written communication abilities.

• Capacity to understand complex information and apply it according to established policies.

• Proficient in critical thinking and complex problem-solving.

• Ability to make subjective and professional judgments and accurately interpret records against established criteria.

• High attention to detail and commitment to follow-through.

• Understanding of academic and business practices within an online setting.

• Awareness of university policies and procedures, including updates to these policies.

• Strong customer service abilities.

• Capability to manage conflicts arising from student concerns or escalations.

• Ability to remain focused on solutions while adhering to university policies and federal regulations.

• Competence in multitasking and prioritizing tasks effectively.

• Proficiency in using email and other technology-based communication tools.

• Commitment to maintaining confidentiality and demonstrating integrity.

• Ability to work both independently and collaboratively in teams.

• Proficient in Microsoft Word and other Microsoft Office applications.

🏝️ Benefits

• Comprehensive well-being benefits for you and your family.

• Total rewards package.

• Remote work arrangement.

• No travel required.