Records Evaluator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and analyze student academic and non-collegiate records to guarantee precise transfer-credit assessments.

• Assess admission eligibility and identify necessary courses for National University degree, certificate, and credential programs.

• Review undergraduate and graduate coursework from both foreign and domestic institutions, military training, credit-by-examination, and other non-traditional sources.

• Conduct SOAR audits and manually revise Academic Advisement Reports to ensure accurate application of transfer credits.

• Generate timely Academic Advisement Reports and update relevant student records accordingly.

• Input and revise course equivalencies in the Transfer Equivalency System (TES).

• Scrutinize and amend transcript-processing details and student academic records.

• Assess student files to determine scholarship eligibility.

• Clarify and communicate degree requirements, academic policies, and procedures to students, advisors, faculty, and staff.

• Address student transfer-credit issues and devise solutions for unique cases.

• Maintain regular communication with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies.

• Conduct re-evaluations following changes in degree objectives or the acquisition of additional non-traditional or transfer credits.

• Prepare estimates, pre-evaluations, and course equivalencies for department chairs, advisors, and the Committee on the Application of Standards.

• Manage concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and modifications to programs or plans.

• Review Academic Advisement Reports for eligibility and relevance to new degree plans.

• Confirm undergraduate bachelor conferral dates and GPA criteria for graduate evaluations.

• Assist Registrar’s Office departments with course substitutions, equivalencies, degree audits, and transcript verification.

• Engage in department and special projects while performing other assigned responsibilities.

• Ensure consistent attendance; no travel is required.

⛳️ Requirements

• A minimum of one (1) year of experience in record keeping, customer service, or a related field is required.

• Experience in the higher education sector is preferred.

• Background in a technology-driven organization is preferred.

• A bachelor's degree is preferred.

• Strong organizational and multitasking skills are essential.

• Excellent interpersonal, verbal, and written communication abilities.

• Capacity to understand complex information and apply it in line with policy.

• Proficient in critical thinking and complex problem-solving.

• Ability to make subjective and professional judgments while accurately interpreting records against established criteria.

• Strong attention to detail and commitment to follow-through.

• Familiarity with academic and business practices in an online context.

• Knowledge of university policies and procedures, including updates.

• Exceptional customer service skills.

• Capacity to manage conflicts arising from student concerns or escalations.

• Proficiency in using email and other technology-based communication platforms.

• Ability to maintain confidentiality and demonstrate consistent integrity.

• Competence in Microsoft Word and other Microsoft Office applications.

• Ability to work efficiently both independently and as part of a team.

🏝️ Benefits

• Comprehensive well-being benefits for you and your family.

• A benefits package that supports the overall needs of employees.

• Part-time benefits information is available separately.