RCS Product Support Specialist

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Act as the main liaison with clients.

• Manage phone calls, emails, and social media interactions from customers across the United States and other countries around the clock.

• Deliver prompt and precise responses on a diverse array of subjects.

• Record customer interactions meticulously.

• Diagnose issues and assist customers through corrective processes.

• Resolve challenges related to software, hardware, networks, and systems.

• Create technical documentation to address software bugs and implement enhancements.

• Enhance software system performance by diagnosing issues and suggesting modifications.

• Engage in training opportunities and maintain personal networks to keep skills current.

• Collaborate with other departments within RCS teams to enhance product functionalities.

⛳️ Requirements

• Experience with radio automation software.

• Exceptional customer service abilities with a team-oriented mindset.

• Strong attention to detail and capability to juggle multiple tasks in a dynamic environment.

• Solid understanding of networking technologies, Microsoft Windows, and broadcasting systems.

• Background in Radio, IT, or an Engineering setting.

• Familiarity with broadcasting software such as GSelector, Zetta, or NexGen is highly preferred.

• Previous experience in customer service.

• Capability to prioritize tasks effectively.

• Experience in Radio or Television.

• Proficient troubleshooting and investigative skills.

• Willingness to work alternate schedules as necessary.

• Bilingual abilities in English and Spanish are an advantage.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision plans with a variety of coverage options.

• Company-provided and supplemental life insurance (in accordance with the collective bargaining agreement if applicable).

• Paid vacation and sick leave.

• Paid company holidays.

• A Spirit day to promote and facilitate employee volunteering in their communities.

• A 401K retirement plan.

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, legal and financial consultations, emotional support, family, and caregiving assistance.

• A variety of additional voluntary programs, including spending accounts, student loan refinancing, accident insurance, and more!