RCM Client Coordinator

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Conduct timely collection activities on overdue accounts receivable.

• Prepare, modify, and submit billing, collections, and corrections in accordance with customer contracts and relevant documents.

• Ensure invoices are accurately sent to clients within the specified contractual timeframes.

• Foster customer care through calls, emails, and client meetings to educate clients and address issues.

• Achieve a minimum average of 32 account interactions daily each month.

• Collaborate with billing and sales teams to resolve any billing and contract-related issues.

• Provide accounts receivable reports to clients, sales, quality, and executive teams as requested.

• Analyze accounts to assess the risk of suspension due to nonpayment.

• Attend assigned meetings and provide detailed reports on account status.

• Respond promptly to both verbal and written inquiries from clients regarding account status.

• Address account discrepancies and prepare adjustments and refunds for approval.

• Maintain accurate contact details and comprehensive billing and collection records.

• Ensure transparency regarding the book of business and issues impacting timely payments.

• Execute other tasks that support organizational objectives.

⛳️ Requirements

• High School diploma or equivalent.

• 1-3 years of relevant experience; familiarity with medical billing systems is a plus.

• Strong organizational abilities and meticulous attention to detail necessary for managing, tracking, and evaluating various administrative processes and performance outcomes.

• Proficiency in Microsoft Office — Advanced level.

• Expert time management skills.

• Basic knowledge of medical terminology.

• Advanced communication skills.

• Advanced proficiency in written and verbal English.

• Expert customer service skills.

• Internet access is required to perform job duties.

• Ability to frequently talk and hear, and to utilize close vision, depth perception, and adjust focus.

• Must be capable of performing essential functions with reasonable accommodations if necessary.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.