Rapid Response Care Advocate – 24/7 Urgent Patient Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage high-urgency patient cases that have already been triaged.

• Review each case to formulate an execution plan with prioritized, time-sensitive actions.

• Implement the plan utilizing provided resource directories and independently seek additional resources as necessary.

• Keep the healthcare operations team informed about progress, challenges, and any support required.

• Contact patients to update them on progress, clarify details, and offer reassurance.

• Accurately document every interaction and support activity within the platform.

• Adhere to confidentiality and comply with HIPAA, privacy, and platform standards.

• Remain accountable for urgent cases until resolution, typically within 2–3 days.

• Collaborate with a 24/7 team covering nights, weekends, and holidays.

⛳️ Requirements

• Possess an active LPN/LVN license; or Community Health Worker (CHW) certification; or have equivalent experience in community health or patient navigation.

• A minimum of 2 years of experience in patient or community-facing support roles.

• Familiarity with the U.S. healthcare system and insurance practices.

• Capability to work independently while managing multiple urgent cases at once.

• Excellent documentation skills.

• Access to a reliable computer, internet connection, and a quiet environment for patient calls.

• Commitment to at least 20 hours of work per week.

• Availability for shifts that include evenings, weekends, and holidays, along with an overnight on-call rotation.

• Ability to maintain confidentiality and adhere to HIPAA, privacy, and relevant platform standards.

• Strong verbal and written communication skills.

• Preferred: experience assisting older adults or patients with complex or serious health issues.

• Preferred: background in urgent or high-tempo environments.

• Preferred: knowledge of Medicaid and other public health programs.

• Preferred: bilingual proficiency in Spanish or another language commonly spoken by patients served.

🏝️ Benefits

• Option for remote work.

• Opportunity to work up to 40 hours per week.

• Compensation for approved service time, which includes patient support, documentation, and necessary administrative communications.

• Flexible shift options available during evenings, weekends, and holidays.