Quality Systems Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee, improve, and facilitate the adoption of Dynamic Quality Systems within workforce development initiatives.

• Design, maintain, and implement quality monitoring activities, training programs, data tools, performance reporting, and resources for quality systems.

• Conduct root cause analyses for quality issues and compliance deficiencies.

• Provide data, resources, job-specific skills training, and support for problem resolution.

• Carry out virtual and onsite quality audits and assist with follow-up actions for improvements.

• Act as a subject matter expert on new guidance at local, state, and federal levels.

• Counsel local quality and operations leaders on the implications of guidance and suggest necessary revisions.

• Contribute analytics and quality insights for the Monthly Regional Report.

• Interpret policies for both local operations and corporate teams.

• Support program launches and transitions of contracts, including service approval processes like WEX, OJT, ITA, Supportive Services, and Eligibility.

• Engage in monthly Operations Meetings to discuss quality outcomes, training initiatives, and support strategies.

• Analyze performance data for trends and provide technical assistance for instances of non-compliance or low performance.

• Participate in pre-audit project assessments, including file reviews, risk evaluations, process-gap analysis, and audit preparation.

• Identify training requirements and collaborate with specialists, trainers, leadership, and subject matter experts to review training content.

• Offer program support related to case management, employer services, and collaboration with partners.

• Execute other related duties as assigned and be prepared to work overtime when necessary.

⛳️ Requirements

• A minimum of a bachelor’s degree from an accredited college or university or equivalent experience.

• At least 3 years of progressively relevant work experience.

• Proficiency in quality monitoring, training, coaching, and leading staff in a performance-driven environment.

• Familiarity with WIOA, TAA, TANF, SNAP/FSET, ES/UI, and relevant local Workforce Service programs.

• Knowledge of applicable federal, state, and local laws and regulations.

• Experience with ISO reviews and audits is preferred.

• CWDP certification is preferred.

• Outstanding interpersonal skills.

• Ability to effectively communicate information to diverse audiences both verbally and in writing.

• High level of computer literacy.

• Strong data entry skills.

• Proficient in using software for correspondence, reports, statistical analysis, and database management.

• Excellent analytical skills.

• Capacity to gather information and present articulate, solutions-oriented options for complex challenges.

• Ability to manage multiple tasks in a fast-paced setting.

• Strong listening and problem-solving abilities.

• Capability to work independently with minimal oversight as well as collaboratively within a team.

• Experience in training.

• Valid driver’s license and sufficient vehicle insurance coverage.

• Some travel may be required.

• Must commit to the principles of Extreme Customer Service.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Dental insurance.

• Disability insurance.

• Paid time off (PTO).

• Paid holidays.

• 401(k) plan.

• Flexible Spending Account.

• Tuition assistance.

• Availability of remote work.

• Flexible work schedules as required by business needs.

• Reasonable accommodations throughout the application and hiring process.