Quality Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform operational and quality audits across various locations.

• Educate, guide, and mentor operations staff and leadership teams.

• Detect performance deficiencies and suggest corrective measures.

• Spearhead the adoption of new technologies, systems, processes, and operational initiatives.

• Assist in launching new operations through implementation planning, training, and project coordination.

• Track operational KPIs to pinpoint opportunities for improvement.

• Facilitate action planning and follow-up activities post-audits and performance evaluations.

• Aid in conducting customer, driver, and employee satisfaction surveys and operational assessments.

• Collaborate with operations leadership to enhance performance, service quality, and efficiency.

• Provide temporary operational management support during vacancies, transitions, peak seasons, or special projects.

• Create and sustain SOPs, training materials, process documentation, audit tools, scorecards, and reporting systems.

• Identify operational risks and relay findings to leadership.

• Onboard and train new operations leaders.

• Support leadership development, customer needs, operational best practices, system implementations, and process modifications.

• Participate in Quarterly Business Reviews and Monthly Business Reviews as required.

• Travel extensively throughout the company's operational network, roughly 75%, including potential overnight stays and prolonged periods away from home.

• Maintain regular communication with field leadership regarding audit outcomes, training prospects, and operational performance trends.

• Adhere to company policies, procedures, laws, and regulations.

⛳️ Requirements

• Bachelor's degree in Business, Logistics, Supply Chain Management, Operations Management, or a related field; equivalent work experience may be acceptable.

• At least 3-5 years of experience in transportation, warehouse, logistics, distribution, or operational leadership roles.

• Proven experience in conducting operational audits and leading process improvement initiatives.

• Experience in training, coaching, and mentoring employees and leaders.

• Solid understanding of warehouse and transportation operations.

• Ability to manage multiple projects and priorities concurrently.

• Experience in multi-site transportation, warehousing, or logistics operations is preferred.

• Familiarity with supporting operational startups or business implementations is preferred.

• Lean, Six Sigma, or continuous improvement certification is preferred.

• Experience with KPI development, reporting, and analysis is preferred.

• Previous experience as an Operations Manager, Terminal Manager, Distribution Manager, or similar leadership position is preferred.

• Strong leadership, coaching, and mentoring aptitude.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving capabilities.

• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Ability to analyze operational performance data and recognize trends.

• Strong verbal and written communication abilities.

• Willingness to travel extensively and work independently.

• Familiarity with TMW TotalMail, PeopleNet, Samsara, Microsoft OneDrive, and Microsoft SharePoint.

• Capability to establish effective working relationships across all organizational levels.

• Proficiency in effectively presenting information and facilitating discussions with employees, customers, and leadership teams.

• Ability to lift up to 25 pounds occasionally.

• Commitment to regular and reliable attendance, along with being available in an on-call capacity.

🏝️ Benefits

• Competitive Pay

• Opportunity for career advancement

• Generous Vacation / Paid Time Off

• Paid Holidays

• 401K with company match from day 1

• Medical, Dental, Vision Insurance

• Basic and Supplemental Life Insurance