Quality & Knowledge Management Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation of corporate and program processes, policies, standard operating procedures (SOPs), governance requirements, management systems, and quality management standards.

• Create, update, maintain, and enhance procedures, workflows, templates, process assets, and operational documentation.

• Oversee corporate training initiatives, workforce readiness, onboarding, compliance requirements, professional development, schedules, records management, reporting, and training materials.

• Manage the HUBZup Employee Development and Advancement Program, including enrollment, training coordination, progress tracking, reporting, communications, and recognition efforts.

• Contribute to the upkeep and enhancement of the Quality Management System, focusing on document control, compliance monitoring, corrective action tracking, metrics collection, and audit preparedness.

• Oversee corporate knowledge management systems, repositories, libraries, collaboration platforms, and collections of process assets.

• Organize, maintain, archive, audit, and manage both electronic and physical records.

• Arrange objective evidence and documentation for ISO, CMMI, contractual requirements, customer needs, and internal governance compliance.

• Collaborate with program personnel, corporate functions, subcontractors, and external stakeholders.

• Assist in audits, assessments, process reviews, compliance activities, corrective actions, and necessary follow-ups.

• Prepare various reports, presentations, dashboards, status updates, meeting materials, training documentation, metrics, and communications.

• Manage schedules, calendars, action-item logs, deliverable trackers, training matrices, compliance trackers, and records inventories.

• Organize and take part in meetings; document decisions, action items, lessons learned, and follow-up requirements.

• Support lessons learned initiatives, continuous improvement efforts, configuration control, version management, special projects, data calls, and business initiatives.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Management, Communications, Human Resources, Education, Information Management, Organizational Development, Quality Management, or a related field; equivalent relevant education and professional experience may be taken into account.

• A minimum of 2-4 years of experience in quality management, business operations, program coordination, knowledge management, records management, compliance, training administration, project support, or a similar field.

• Proven experience in coordinating activities, deadlines, meetings, deliverables, and engaging with multiple stakeholders.

• Experience in maintaining documentation, records, repositories, databases, document control systems, or administrative systems.

• Capability to obtain and retain any necessary security clearance, customer authorization, or system access required by the designated program or corporate function.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid Time Off (PTO)

• Employer matching retirement plan