Quality Improvement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the proactive quality improvement initiatives for the designated program.

• Assist the Quality Improvement Manager with quality enhancement activities throughout a network of crisis centers.

• Develop, coordinate, and execute a comprehensive quality improvement plan.

• Monitor internal quality improvement activities and ensure alignment with funder and agency objectives.

• Ensure the timely completion of quality improvement and outcome reports for external funders and stakeholders.

• Analyze and report on performance metrics; aid in the development of improvement strategies.

• Organize and facilitate regular program quality improvement meetings to review outcomes, deliverables, and key performance indicators (KPIs).

• Collaborate with various departments to create quality improvement activities that support crisis centers' compliance with Lifeline operational and clinical KPIs.

• Investigate and analyze claims, complaints, and grievances.

• Gather data, set key performance indicators, and assess progress.

• Work alongside Quality Improvement Specialists.

• Prepare written reports, compile data, and create charts and graphs.

⛳️ Requirements

• A Bachelor's Degree is required; a Master's degree is preferred in Healthcare, Public Health, or Social Sciences.

• Strong analytical skills with a capacity for problem-solving.

• Intermediate to advanced proficiency in Microsoft Office and Google Suite.

• Basic understanding of contact center data and analytics.

• Ability to thrive in a fast-paced, dynamic work environment.

• Exceptional attention to detail along with strong time management and organizational capabilities.

• Excellent presentation and public speaking skills.

• Ability to collaborate and work effectively with others.

• Strong customer service orientation.

• Experience in project development, management, and implementation.

• Previous experience at a crisis center or a keen interest in mental health/suicide prevention; familiarity with the nonprofit sector is preferred.

• Experience with compliance, quality improvement initiatives, and data analysis is preferred.

• Must be able to remain in a stationary position for 50% of the time.

• Will consistently operate a computer and other office productivity equipment.

• Will frequently communicate via video calls with internal and external stakeholders.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Supplemental income insurance.

• Employer-paid disability insurance.

• Employer-paid life insurance.

• Pre-tax FSA for medical and dependent care.

• 401(k).

• Equal opportunity employment.