Quality Excellence Capability Partner

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee the implementation of the Quality Excellence Academy throughout North America.

• Create, develop, and present instructor-led, virtual, and hybrid learning programs.

• Collaborate with process owners and subject matter experts to convert quality requirements into scalable educational solutions.

• Evaluate organizational capability gaps and formulate learning pathways, curricula, and development plans.

• Initially act as the regional capability lead for Investigation Management, Root Cause Analysis, Problem Solving, and other related quality disciplines.

• Broaden programs to include Process Validation, Change Control, Technical Writing, and upcoming strategic priorities.

• Mentor associates, leaders, and subject matter experts on technical proficiency, decision-making, and the application of quality processes.

• Assist with onboarding, role-based development, and specific remediation programs.

• Assess the effectiveness of learning through observations, assessments, performance metrics, and feedback from stakeholders.

• Promote the adoption of standard methodologies, tools, and best practices across various sites.

• Collaborate with site Quality teams, Central Quality, Learning & Development, and business leaders.

• Ensure governance and documentation for training programs and activities related to learning effectiveness.

• Utilize data, quality metrics, inspection results, and feedback to pinpoint capability gaps and areas for improvement.

• Support CAPAs, effectiveness activities, and remediation strategies.

• Lead Kaizen events, structured problem-solving sessions, and initiatives focused on continuous improvement.

• Disseminate best practices and insights learned across different sites.

• Foster a culture of continuous learning, accountability, quality excellence, and operational efficiency.

⛳️ Requirements

• A Bachelor’s Degree in Life Sciences, Sciences, Engineering, or a related discipline is mandatory.

• 5+ years of experience in a regulated environment such as medical devices, pharmaceuticals, or biologics.

• Proven expertise in Quality Engineering and Quality Systems within a regulated sector.

• Experience in applying quality principles to enhance product and process performance.

• Background in delivering Quality or technical training in regulated environments, including instructor-led, virtual, and hybrid learning formats.

• Familiarity with CAPA, nonconformance management, change control, process validation, design controls, and risk management.

• Experience in coaching associates, subject matter experts, and leaders.

• Proficient in developing and supporting training effectiveness initiatives using observations, feedback, metrics, and verification techniques.

• Excellent facilitation, communication, and interpersonal abilities.

• Capability to engage diverse audiences, including senior leadership, both in person and virtually.

• Ability to work collaboratively across functions and influence stakeholders in a matrix organization.

• Strong organizational skills with a keen attention to detail.

• Experience in problem-solving, continuous improvement, and Kaizen methodologies.

• Willingness to travel domestically and internationally approximately 25-50% of the time.

• Proficient in delivering training in both English and Spanish.

• Preferred experience in preparing for audits and inspections, response readiness, or remediation activities.

• An MBA or equivalent business experience is preferred.

🏝️ Benefits

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Benefits for musculoskeletal surgery, cancer treatment, and bariatric surgery

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• Guidance for college financial aid and applications

• Paid time off (PTO), including all required State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donations

• Workplace accommodations

• Adoption assistance

• Backup daycare and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave

• Incentives