Principal Training – Performance Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Create training, performance, and readiness strategies that align with the business, technology, regulatory, and workforce priorities of HTK Operations.

• Act as a trusted advisor to leadership by identifying performance and capability requirements and suggesting solutions that encompass people, processes, knowledge, technology, and training.

• Oversee readiness for changes in technology and workflow, which includes assessing role impacts, developing learning approaches, conducting pilots, providing rollout support, and ensuring measurement and sustainability.

• Design and continually enhance structured onboarding and workforce readiness programs through role-specific learning plans, systems training, regulatory education, proficiency assessments, cross-training, and reinforcement activities.

• Implement and maintain knowledge management and Shelf governance standards to ensure that content remains accurate, up-to-date, searchable, and user-friendly.

• Collaborate with Operations and Quality to pinpoint performance trends, errors, audit findings, and risks; define improvement actions, and assess their effectiveness.

• Lead intricate cross-functional projects, influence stakeholders without direct authority, and communicate priorities, risks, decisions, and results effectively.

• Utilize Microsoft 365, learning technologies, and AI-enabled tools to enhance training, content management, analysis, and knowledge management.

⛳️ Requirements

• A Bachelor's degree in business, Education, Organizational Development, Instructional Design, Financial Services, or a related field; equivalent education and experience may also be considered.

• More than 7 years of relevant experience in training, performance consulting, organizational development, operational readiness, knowledge management, or a related field.

• Over 7 years of experience as a Broker-Dealer and/or RIA with a solid understanding of brokerage operations, including New Accounts, Cashiering, Trading, Commissions, Licensing, Operations Controls, and advisor support or supervision.

• Proven track record of developing and leading training, performance, operational readiness, change management, and knowledge management initiatives that enhance employee performance and business results.

• Capability to assess performance and skill gaps, leveraging data and business insights to suggest training, coaching, process, communication, knowledge management, or performance support solutions.

• Excellent relationship-building, instructional design, facilitation, adult learning, consulting, communication, analytical, influencing, and project management skills; ability to independently handle multiple priorities.

• Advanced proficiency in Microsoft 365 applications, learning technologies like Articulate 360, and AI-enabled tools, with the capability to apply technology responsibly while maintaining appropriate governance and quality controls.

• Preferred: Experience with Docupace, NetX360, Envestnet, HUB, FIS, or other comparable financial services platforms.

• Preferred: Background in supporting Broker-Dealer or Registered Investment Adviser operations; financial services licenses (e.g., Series 7, 63, 65, or comparable licenses) are advantageous.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching contributions.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.