Quality Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with Ciena’s internal and external clients as well as Global Quality engineers to ensure the delivery of high-quality products efficiently and cost-effectively.

• Monitor and pinpoint the root causes of customer-impacting issues identified both internally and externally.

• Lead cross-functional teams to comprehend how issues occurred and implement preventive measures upstream.

• Develop comprehensive integrated processes for hardware and software.

• Serve as a subject matter expert within the Global Quality Team.

• Connect Ciena R&D teams, Supply Chain, PLM, and customer-facing Quality Management activities.

• Engage in and prepare for customer reviews.

• Analyze and relay customer results to relevant teams.

• Work directly with account teams and customers to understand their needs.

• Track and report metrics related to continuous quality improvements.

• Foster a collaborative, cross-functional approach to addressing customer quality issues.

• Suggest and execute modifications to quality assurance processes.

• Participate in daily Quality activities supporting the Global Customer base.

• Review requirements with developers and other Quality engineers to ensure consistency and accuracy.

• Engage in established testing processes and methodologies.

• Collaborate with departmental staff to meet Quality team goals.

• Undertake additional tasks and special projects as required.

⛳️ Requirements

• Bachelor’s degree in Engineering or a related technical discipline.

• At least 3 years of demonstrated quality experience.

• Documented training and certifications are preferred.

• Capability to manage multiple projects simultaneously, often with evolving requirements.

• Comfortable presenting to executive stakeholders, both internal and external.

• Detail-oriented and dependable.

• Ability to work independently or as part of a team with minimal supervision and direction.

• Experience in identifying the root causes of defects within a complex platform environment.

• A strong and evident desire to pursue a career in Quality Engineering.

• Proficient in statistical analysis and data interpretation practices.

• Skilled in using Microsoft Office suite, including PowerPoint, Excel, Teams, and Power BI.

• Familiarity with telecom equipment and the industry is advantageous.

• Strong technical capabilities.

• Ability to excel in a collaborative environment where virtual teams achieve results.

• Excellent interpersonal skills and the ability to build strategic partnerships.

• Willingness to work flexible hours, including occasional evenings and weekends.

• Energetic team player who thrives in collaborative settings.

• Previous experience with SQL, Salesforce, and JIRA.

• Prior experience in customer communication.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.

• Comprehensive medical, dental, and vision plans.

• 401(K) (USA) and DCPP (Canada) with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other types of leave.

• Eligibility for discretionary incentive bonuses for non-Sales employees.

• Eligibility for sales commissions for Sales employees.