Quality Coordinator

This is a fully remote position, open to applicants in Asia.

📋 Description

• Oversees intricate quality analysis, program management, and process enhancement.

• Responsible for client reporting on designated projects and provides mentorship to junior team members.

• Develops and sustains quality dashboards that track throughput, accuracy, error distribution, and trends.

• Conducts sampling and adherence checks to guidelines; records defects with proper categorization and severity levels.

• Monitors corrective actions until completion; confirms re-tests and documents results.

• Organizes training sessions and refresher courses; tracks attendance and administers quick assessments.

• Ensures that guidelines, standard operating procedures (SOPs), and rubrics are up-to-date and version-controlled; manages release documentation.

• Creates client-ready exports with uniform formatting and footnotes.

• Collaborates with Project Managers and Operations to synchronize timelines and inputs for reporting and audits.

• Oversees access requests and permissions for quality assurance tools and directories.

• Facilitates vendor coordination, including checklist management, service level agreements (SLAs), and documentation requests.

• Recognizes minor process deficiencies and proposes straightforward solutions like templates and checklists.

• Manages small to medium-sized quality workstreams within established processes.

• Makes independent decisions for routine matters and seeks assistance for non-standard issues.

• Works collaboratively with cross-functional teams.

⛳️ Requirements

• A bachelor’s degree in Linguistics or a related language discipline is strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering will also be considered, or equivalent professional experience.

• Graduates from prestigious universities are preferred.

• 3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

• Ability to organize multiple small workstreams with a keen attention to detail.

• Strong communication skills with internal teams, vendors, and Project Managers.

• Proficient in using spreadsheets and task management boards; basic familiarity with business intelligence tools is a plus.

• Consistently applies SOPs and quality assurance checks; promptly escalates risks.

• Functions independently on a day-to-day basis in a remote setting.

• Manages small to medium-sized quality workstreams within defined procedures.

• Capable of making independent routine decisions; seeks guidance for non-standard issues.

• Engages in collaboration with cross-functional teams.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and training programs.

• Competitive salary and performance-based bonuses.

• Supportive and inclusive company culture.