Quality Assurance, UAT Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct User Acceptance Testing (UAT) for enhancements and releases related to contact management and customer authentication functionalities.

• Analyze business requirements, user stories, acceptance criteria, and functional designs to create test scenarios and test cases.

• Confirm end-to-end business processes across various applications and platforms.

• Identify, document, prioritize, and monitor defects until they are resolved.

• Collaborate with Product Managers, Business Analysts, Technology teams, Operations, and business stakeholders to clarify requirements and address testing challenges.

• Organize regression testing to ensure that new functionalities do not disrupt existing capabilities.

• Ensure production readiness by verifying that acceptance criteria are satisfied prior to deployment.

• Assist with release activities, production validation, and post-implementation testing.

• Record test outcomes, execution status, defects, and testing metrics.

• Engage in Agile ceremonies, including sprint planning, backlog grooming, sprint reviews, and retrospectives.

• Strive for continuous improvement in testing processes, documentation standards, and quality assurance methodologies.

• Champion the end-user experience by assessing usability, workflow effectiveness, and operational readiness.

⛳️ Requirements

• Over 3 years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a similar role.

• Proven experience in developing and executing manual test plans, test cases, and test scripts.

• In-depth knowledge of the software development lifecycle (SDLC) and Agile delivery methodologies.

• Experience in testing customer servicing, contact management, CRM, or authentication systems.

• Understanding of multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management.

• Experience in testing APIs, integrations, and end-to-end workflows across various enterprise applications.

• Familiarity with contact center technologies and customer service applications.

• Knowledge of defect tracking and test management tools like Jira, Azure DevOps, ALM, or similar platforms.

• Capability to manage multiple testing initiatives concurrently while adhering to project deadlines.

• Experience in supporting production releases and conducting post-deployment validation.

• Familiarity with SQL or reporting tools for validating test data.

• Experience in highly regulated or financial services sectors.

• ISTQB, Certified Agile Tester (CAT), or equivalent testing certification is advantageous.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events.