Quality Assurance Specialist – Leadership Team

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute comprehensive quality assurance audits from start to finish.

• Assess the performance of virtual assistants according to QA standards, SOPs, and evaluation metrics.

• Detect process deficiencies, performance issues, recurring mistakes, trends, anomalies, and escalation risks.

• Track QA data and performance patterns.

• Conduct data entry, validation, cleanup, and reporting tasks.

• Generate QA reports, score summaries, and trend analyses for management and operational assessment.

• Preserve QA documentation.

• Facilitate coaching and follow-up on corrective actions.

• Collaborate professionally with Team Leads, Operations, MIS/SEPM, and other departments.

• Assist in QA sessions across varying schedules of virtual assistants when operationally necessary.

• Participate in calibration, performance enhancement, and process improvement initiatives.

⛳️ Requirements

• Fundamental data analytics capabilities with a working familiarity of Microsoft Excel and/or Google Sheets.

• Competence in data entry and validation, including sorting, filtering, and basic data cleanup.

• Proficient knowledge of IF, COUNTIF/COUNTIFS, SUMIF/SUMIFS, and VLOOKUP/XLOOKUP functions.

• Ability to create and interpret Pivot Tables, basic charts, and simple dashboards or summaries.

• Skill in recognizing recurring findings, performance trends, anomalies, and areas for improvement.

• Strong attention to detail and the ability to conduct objective evaluations using established QA criteria, SOPs, and scoring standards.

• Capability to identify performance deficiencies, process challenges, recurring mistakes, and escalation risks.

• Proficient written and verbal communication skills.

• Excellent organizational and time-management abilities.

• Ability to interpret and consistently implement company SOPs, client-specific processes, and QA standards.

• Capability to work independently, maintain confidentiality, exercise sound judgment, and remain objective.

• Aptitude to coordinate with Team Leads, Operations, MIS/SEPM, and other departments.

• Willingness to assist in QA sessions across varying schedules of virtual assistants when necessary.

• Prior experience in Quality Assurance, performance monitoring, operations, data reporting, or a related field is preferred.

• Experience in conducting QA audits, employee performance assessments, or compliance/process reviews is preferred.

• Background supporting coaching, monitoring corrective actions, calibration sessions, or performance improvement initiatives is preferred.

• Familiarity with KPI monitoring, escalation analysis, process enhancement, and client-specific SOPs is preferred.

• Experience collaborating with multiple teams, clients, or departments in a fast-paced environment is preferred.

• Must submit an application form that includes a Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result.

🏝️ Benefits

• Compensated training and a well-structured onboarding process.

• Fully remote working environment.

• Company-provided laptop and noise-canceling headset.

• HMO health coverage (subject to eligibility criteria).

• Paid Time Off (PTO).

• Annual salary increases based on performance.

• Additional bonuses after 6 months of employment.

• Long-term employment opportunity supporting stability, growth, and professional development.