Quality Assurance Engineer – UAT

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct User Acceptance Testing (UAT) for system enhancements and releases related to contact management and customer authentication functionalities.

• Analyze business requirements, user stories, acceptance criteria, and functional designs to create detailed test scenarios and cases.

• Confirm end-to-end business processes across various applications and platforms.

• Identify, document, prioritize, and monitor defects until resolution using defect management tools.

• Collaborate with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and address testing challenges.

• Organize regression testing to ensure that new features do not disrupt existing functionalities.

• Ensure production readiness by verifying that all acceptance criteria are fulfilled prior to deployment.

• Assist with release activities, production validation, and post-implementation testing as required.

• Record test outcomes, execution status, defects, and testing metrics for project stakeholders.

• Engage in Agile ceremonies, such as sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Strive for continuous improvement in testing processes, documentation standards, and quality assurance practices.

• Champion the end-user experience by assessing usability, workflow efficiency, and operational readiness.

⛳️ Requirements

• Over 3 years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a similar role.

• Proven experience in creating and executing manual test plans, test cases, and test scripts.

• Strong knowledge of the software development lifecycle (SDLC) and Agile delivery methodologies.

• Experience in testing customer service, contact management, CRM, or authentication platforms.

• Familiarity with multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management.

• Experience in testing APIs, integrations, and end-to-end workflows across multiple enterprise applications.

• Understanding of contact center technologies and customer service applications.

• Knowledge of defect tracking and test management tools like Jira, Azure DevOps, ALM, or similar platforms.

• Capability to manage multiple testing initiatives simultaneously while adhering to project timelines.

• Experience in supporting production releases and post-deployment validation.

• Proficiency in SQL or reporting tools for validating test data.

• Background in highly regulated or financial services environments.

• ISTQB, Certified Agile Tester (CAT), or a similar testing certification is advantageous.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Inclusive and supportive work environment

• Regular team-building company social events