Quality Assurance Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of test planning and execution for designated product areas, including APIs, SDKs, the web application, and real-time voice and video integrations, from the review of requirements to release sign-off.

• Develop and maintain automated test suites for APIs, end-to-end testing, and regression testing, integrating them into CI/CD pipelines.

• Identify, document, and track defects with detailed reproduction steps, severity, and impact, collaborating with engineers until resolution.

• Assess the reliability and performance of real-time detection under realistic scenarios, including latency, load, varying audio and video quality, and across different platforms and devices.

• Assist in maintaining test data and media sets used to validate each release.

• Collaborate with AI Research and the Red Team for model release validation and regression testing.

• Support Customer Support and Solutions Engineering in reproducing and triaging customer-reported issues.

• Contribute to QA standards, documentation, and release checklists throughout the engineering team.

• Within a year, take full ownership of QA across multiple product areas with minimal supervision.

• Help establish quality metrics such as escaped defects, coverage, and release stability.

• Enhance QA tooling and practices beyond assigned areas.

• Broaden responsibilities and mentor newer QA team members.

⛳️ Requirements

• A minimum of 3 years of experience in software QA or quality engineering, specifically testing web applications and APIs in a fast-paced release environment.

• Practical experience in writing automated tests using Python, JavaScript/TypeScript, or similar languages.

• Familiarity with testing frameworks such as Pytest, Playwright, Cypress, or Selenium.

• Experience in testing REST APIs, including using Postman or conducting code-based API tests.

• Proficient in working within CI/CD pipelines, such as GitHub Actions.

• Strong attention to detail and a systematic approach to uncovering edge cases.

• Excellent written communication skills for creating bug reports and test plans.

• Experience with audio, video, or real-time communication products like WebRTC, telephony, or conferencing (preferred).

• Familiarity with testing ML-powered products or working with test datasets (preferred).

• Exposure to performance or load testing tools such as k6, Locust, or JMeter (preferred).

• Must be legally authorized to work in the U.S.

• Must indicate whether employment visa sponsorship is required now or in the future.

🏝️ Benefits

• Comprehensive healthcare plans with 100% premium coverage for employees, with partial coverage available for dependents.

• Dental and Vision plans with 100% premium coverage for employees and their dependents.

• Short/Long-term disability and life insurance plans with 100% premium coverage for employees.

• FSA/HSA programs.

• 401k programs.

• Equity compensation.

• 20 days of paid time off (PTO) per year.

• 12 weeks of Parental Leave.

• Budget for Learning and Development.

• Monthly wellness benefits.

• Annual company-sponsored offsite events.

• Daily in-office lunch through UberEats for employees at the NYC HQ.

• Commuter benefits for employees at the NYC HQ.

• Remote Fridays for employees at the NYC HQ.

• Happy Hours and other local events for employees at the NYC HQ.

• Eligibility for an annual performance bonus.