Quality Assurance Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with product, development, and IT teams to gather hardware and software requirements, user stories, and criteria for acceptance.

• Design, develop, and implement comprehensive test plans, test cases, and test scripts for hardware, software, and integrated systems.

• Engage in Agile ceremonies such as sprint planning, daily stand-ups, backlog refinement, and sprint reviews.

• Carry out functional, regression, integration, system, and user acceptance testing for the ServiceNow software asset management functionality.

• Identify, analyze, document, and manage defects throughout their lifecycle.

• Ensure software solutions comply with performance, security, and usability standards.

• Oversee testing for ServiceNow SAM Pro, including software discovery, reconciliation, license compliance, optimization recommendations, entitlement management, contract tracking, and financial aspects.

• Validate the accuracy of software usage data and reporting capabilities.

• Utilize Jira or ServiceNow ITSM to log, track, and manage issues.

• Create test reports that detail test progress, defect status, and product quality.

• Contribute to the development of automated test scripts and frameworks for both hardware and software.

• Integrate automated tests into CI/CD pipelines.

⛳️ Requirements

• Must be a U.S. Citizen.

• Active Secret clearance is required.

• A minimum of 10 years of relevant experience, with a Bachelor’s Degree in a related field being equivalent to 5 years of experience.

• At least 5 years of progressive experience in Quality Assurance or Software/Hardware Testing roles.

• Practical experience in testing both hardware and software systems.

• A minimum of 2 years of focused testing experience on the ServiceNow platform.

• Proven experience testing ServiceNow Software Asset Management Professional (SAM Pro).

• Strong grasp of IT Asset Management principles and best practices.

• Expertise in functional, non-functional, integration, system, regression, and user acceptance testing methodologies.

• Experience working in an Agile/Scrum development environment.

• Proficient in using Jira or ServiceNow ITSM.

• Desired ServiceNow certifications include CIS-SAM and CSA.

• ITIL Foundation certification is preferred.

• Familiarity with test automation tools and frameworks such as Python, Selenium, Robot Framework, and Postman/Newman is desired.

• Knowledge of JavaScript, Python, or PowerShell is preferred.

• Understanding of database concepts and SQL for data validation is desired.

• Previous experience in government contracting is an advantage.

• Willingness to travel up to 10%.

• Must be able to work within the Continental United States.

🏝️ Benefits

• Flexible time off benefit.

• Access to robust learning resources.

• Comprehensive healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Opportunities for continuing education.

• Generous time off benefits.

• Competitive compensation.

• Opportunities for learning and development.