Quality Assurance Analyst – Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and oversee quality assurance initiatives throughout operational workflows.

• Conduct evaluations and audits of processes, transactions, and workflows to ensure quality.

• Audit automated systems and operational processes to verify accuracy, reliability, and compliance with established procedures and controls.

• Monitor operational performance and adherence to policies, procedures, service standards, and business requirements.

• Investigate discrepancies, document findings, and suggest corrective actions and enhancements to processes.

• Develop and analyze quality metrics, scorecards, dashboards, and reports for leadership review.

• Assist with internal and external audit processes by collecting documentation and validating controls.

• Collaborate with cross-functional teams to refine processes, mitigate operational risks, and boost efficiency.

• Identify opportunities for automation, standardization, and optimization of workflows.

• Create and maintain standard operating procedures (SOPs), process documentation, training resources, and a centralized knowledge repository.

• Develop onboarding and learning materials for new hires.

• Facilitate onboarding, continuous, and refresher training sessions.

• Collaborate with leadership and subject matter experts to pinpoint knowledge gaps and create tailored training solutions.

• Support communications and training for new processes, workflows, systems, and operational modifications.

• Advocate for continuous improvement, knowledge sharing, and operational excellence.

• Partner with the Claims team to assess quality, identify trends, provide feedback, and support initiatives for process improvements and training.

⛳️ Requirements

• 2–4 years of experience in quality assurance, operations, auditing, compliance, training, learning and development, or a related field.

• Possession of a Property & Casualty Producer License in the home state or the ability to obtain and maintain necessary licensing within specified timelines.

• Strong analytical, organizational, and problem-solving abilities.

• Exceptional attention to detail is required.

• Experience in conducting audits, quality assessments, or process validation activities.

• Proficient in creating SOPs, process documentation, training materials, and knowledge management resources.

• Excellent written and verbal communication skills.

• Ability to convey complex information clearly and effectively.

• Capability to manage multiple priorities in a fast-paced setting.

• Proficient in Microsoft Office Suite and Google Workspace tools.

• Ability to analyze data, identify trends, and provide actionable insights.

• Candidates must be authorized to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• 100% remote work environment.

• Health insurance provided through Aetna, with 100% of premiums covered.

• Dental and vision insurance through Guardian, with 100% of premiums covered.

• Basic life insurance with 100% of premiums paid by the company.

• Access to a flexible spending account (FSA) or health savings account (HSA).

• 401K plan with a matching contribution of up to 4% and immediate vesting.

• Flexible PTO policy allowing up to 4 weeks in the first 12 months.

• PTO typically does not exceed 5 weeks per calendar year thereafter.

• 12 company-paid holidays each year.

• Annual stipend for continuing education.