This is a fully remote position, open to applicants in Greece.

📋 Description

• Ensure that all customer interactions adhere to established rules, guidelines, and business objectives.

• Recognize and address common customer challenges.

• Enhance the overall customer experience.

• Establish a gold standard for agents to emulate during their communication with customers.

• Identify key issues and relay them to team trainers and management.

• Facilitate well-structured training sessions for customer support representatives.

• Provide accurate, reliable, and comprehensive information in accordance with proper procedures.

⛳️ Requirements

• A European passport is necessary to apply.

• Proficient in both spoken and written Swedish and English (C1 level).

• Previous experience in customer support is advantageous but not mandatory.

• Basic understanding of computer skills and operations.

• Exceptional multitasking abilities.

• Eagerness to learn and share knowledge.

• Patience and empathy are essential qualities.

• Strong verbal communication skills.

• Proficient in building good interpersonal relationships.

🏝️ Benefits

• Performance bonuses offered.

• Relocation assistance including flight and airport pickup.

• Accommodation provided for four weeks.

• Flexibility to work from home anywhere in Greece.

• Excellent opportunities for career development within the company (supervisor, quality analyst, CSR2, trainer).

• A positive work/life balance with weekends off and no night shifts.

• Health insurance coverage.

• Support with hiring documents and administrative paperwork.

• Thursday designated for fruits and detox (office based).

• Engagement in social topics.

• Activities including outdoor runs, personal training at the office, and both virtual and in-person sessions.

• Discount cards available.