Quality Assurance Analyst

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Oversee, assess, test, and recommend improvements to products to ensure they adhere to quality, functionality, and compliance standards.

• Develop and implement testing strategies, plans, suites, cases, and scripts.

• Confirm product functionality End-to-End and ensure delivered features align with requirements.

• Detect, log, and replicate defects prior to user exposure.

• Carry out End-to-End validation and User Acceptance Testing for the Advocate-facing platform and self-service module.

• Validate role-specific experiences, permissions, visibility, and workflows for Enrollment Advocates, Veterans, Case Managers, Direct Care Workers, and partner agencies (ADNAs).

• Validate the VDC service lifecycle: onboarding, caregiver engagement, time submission and approval, payroll, and reporting.

• Verify eligibility, service authorizations, budget calculations, timesheet capture and approval, payroll processing, reporting, boundary conditions, rounding, retroactive corrections, and error-state handling.

• Test the self-service module on mobile devices, low-bandwidth connections, and assistive technology.

• Support accessibility validation per WCAG 2.1 AA standards.

• Review design specifications, wireframes, prototypes, and project/product parameters.

• Execute testing and analysis against user requirements, Business Requirements Documents, Project Charters, and established guidelines.

• Assist in requirements gathering and convert business needs into testable acceptance criteria.

• Provide documentation on testing scope/overview, test plans, results, and related tickets.

• Maintain records of test coverage, results, and decisions for audit readiness and compliance traceability, including HIPAA and VA program requirements.

• Identify, log, and recreate error codes, bugs, and defects; communicate findings to Product Management and/or Engineering.

• Address QA/UAT and Production issues, replicate defects, update tickets, and track initiative status.

• Develop best practices, processes, and procedures for quality inspection and reporting.

• Gather, analyze, and convey quality data.

• Collaborate with Product Management, Design, Engineering, Operations, Leadership, stakeholders, and end users.

• Manage multiple initiatives, prioritize features, define testing and analysis requirements, create documentation and process flows, and ensure timely End-to-End testing delivery.

• Support Product Management leadership with QA/UAT operations, training, and development initiatives as necessary.

• Perform additional tasks as assigned by the Chief Product Officer and/or BeneLynk leadership.

⛳️ Requirements

• 2–4+ years of experience in Quality Assurance (QA) and/or User Acceptance Testing (UAT), including leading product testing and analysis across various QA and/or UAT initiatives.

• Familiarity with Agile business/software development lifecycle processes and methodologies.

• Knowledge of SCRUM fundamentals, frameworks, and methodologies.

• Experience conducting End-to-End testing across multiple applications.

• Proficiency in developing test plans, test scripts, and coverage matrices.

• Capability to create test plans, suites, and cases based on project/product specifications and/or verbal communications.

• Experience in generating written QA/UAT test reports detailing progress, status, completion, defects, and risks.

• Strong analytical and problem-solving abilities, particularly in reasoning through complex conditional business rules and identifying edge cases.

• Excellent organizational skills and attention to detail.

• Composed under pressure, proactive and self-motivated, with exceptional interpersonal skills.

• Outstanding written and verbal communication abilities.

• Ability to act as a liaison among developers, designers, product managers, and operations.

• Experience in presenting information to teams, stakeholders, and/or executives.

• Proficient in the MSFT Office Suite (Excel, Word, PowerPoint) and/or related software.

• Understanding of QA/UAT operations and their correlation with product design, development, and delivery processes.

• Associate degree in a related field is required.

• Stable internet connection is necessary.

• Ability to sit for extended periods and work on a computer.

• Capability to lift up to 15 pounds.

• Bachelor’s degree in a related field is preferred.

• E-Verify work authorization verification is applicable.

• Successful completion of required background and drug screening is mandatory.

🏝️ Benefits

• Medical, Dental, Vision, and Employee Assistance Program Benefits.

• 401K Matching.

• 15 Paid Days Annually.

• Excellent Opportunities for Growth and Advancement.

• Up to $12 monthly for streaming service subscriptions.

• Discounted movie tickets, hotel stays, and more through Tickets at Work.

• Monthly Lunch & Learn events with lunch provided for participating employees.

• Monthly company town hall events.

• Monthly internal mental health newsletters.

• Monthly Bene-Verse virtual events, including trivia, team building, and guided painting.