Quality and Training Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the implementation of quality assurance and training initiatives utilizing quality frameworks and educational solutions.

• Enhance underwriting uniformity, ensure adherence to regulations, and address performance patterns revealed through quality assessments.

• Ensure prompt updates of quality assurance practices and reporting to reflect changes in underwriting, regulations, and industry standards.

• Foster partnerships and communicate effectively across all levels of the organization.

• Convert quality and training insights into actionable recommendations to aid informed decision-making.

• Design, execute, and sustain training programs tailored to specific roles in accordance with underwriting standards and business goals.

• Leverage quality insights, audit results, and business trends to pinpoint development opportunities.

• Implement focused learning and coaching strategies to enhance individual, team, and operational performance.

• Collaborate with underwriting leaders and business partners to drive process enhancements, operational readiness, system rollouts, and procedural modifications.

• Advocate for continuous improvement, knowledge exchange, and assessment of tools and technologies.

• Suggest improvements to boost quality, efficiency, and effectiveness.

• Create dashboards, reports, and performance metrics that yield actionable insights and highlight trends.

• Act as the custodian for underwriting documentation, encompassing manuals, guidelines, training materials, quality and audit records, procedural documentation, and knowledge resources.

• Oversee the content, organization, version control, maintenance, distribution, compliance, and accessibility of documentation.

• Collaborate with project teams to spearhead quality assurance change management, training, documentation, and readiness initiatives.

• Provide hands-on support during peak workloads, complex situations, staffing shortages, and critical business projects.

⛳️ Requirements

• Bachelor's degree in business, risk management, quality management, or a related field, or equivalent experience.

• 7+ years of progressive experience in quality assurance, training, compliance, process enhancement, or related operations.

• 5+ years of experience in leading quality assurance and training functions, including team development, quality programs, audits, assessments, and process improvement initiatives.

• Proficient in managing competing priorities, guiding cross-functional efforts, and influencing stakeholders.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Strong interpersonal, supervisory, and customer service abilities.

• Intermediate proficiency in Word, Excel, and Outlook.

• Advanced knowledge and skills in PowerPoint.

• Capable of analyzing performance data, identifying trends, creating dashboards and reports, and converting findings into actionable recommendations.

• Able to work independently with minimal supervision, establish priorities, and exhibit strong project management capabilities.

• Effective collaboration with diverse groups in a corporate setting.

• Adaptable to working in a fast-paced and dynamic environment.

• Preferred knowledge of underwriting operations, risk assessment, regulatory standards, and quality assurance practices.

• Preferred certifications include ASQ CQA, Six Sigma Green/Black Belt, ISO 9001, or similar.

• Preferred professional certification in instructional design or training delivery, such as ATD CPTD.

• Preferred experience with e-learning platforms, instructional design tools, and digital training solutions.

• Capacity to speak, hear, utilize a personal computer for standard business tasks, and sit for extended periods.

🏝️ Benefits

• Fully remote work environment with no relocation required.

• Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual employer contribution to HSA.

• 401(k) retirement plan with employer matching contributions up to 6%.

• Pension plan that starts vesting after 5 years of employment.

• Ongoing training and professional development opportunities sponsored by TWIA.

• Assistance in obtaining professional certifications.

• Tuition reimbursement program.

• Generous paid time off, including vacation, sick leave, paid holidays, and personal days.

• Flexible scheduling to promote work-life balance.

• Collaborative and mission-driven work environment.

• Employees are valued, supported, and encouraged to grow.