QA Workflow Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Take ownership of the internal proofing gate for all creative produced by the team.

• Review mailer templates prior to their advancement to account managers, ensuring accuracy in copy, layout, brand alignment, client details, NMLS IDs, disclosures, and formatting.

• Conduct post-upload quality assurance in the proprietary mailing system.

• Confirm document settings such as simplex/duplex, marketing program type, audience, merge fields, bleeds, color, and page setup.

• Oversee daily ticket flow in Jira.

• Assess incoming creative requests, ensure adherence to SLAs, keep the queue progressing, and identify blockers before deadlines are affected.

• Manage Monday production days by monitoring issues, coordinating real-time fixes, and facilitating file handoffs to the mail house.

• Coordinate turnarounds with creative team members located in the Philippines.

• Provide proofing feedback, follow up on revisions, and manage time-zone transitions.

• Record errors and patterns to help guide process enhancements.

• Share insights with leadership and contribute suggestions to enhance proofing checklists and quality assurance workflows.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience in proofreading, editorial, quality assurance, traffic, or creative production coordination roles is required.

• Experience in direct mail, print production, or highly regulated marketing is preferred.

• Outstanding attention to detail across copy, layout, brand consistency, and document specifications.

• Proficient working knowledge of Adobe InDesign.

• Comfortable navigating a ticketing system; experience with Jira is preferred, but familiarity with Asana, Monday, ClickUp, or Trello is acceptable.

• Ability to maintain composure under weekly production pressures and manage last-minute changes without sacrificing quality.

• Excellent written communication skills for providing clear and respectful proofing feedback.

• A reliable remote work setup with high-speed internet is essential.

• Regular availability during Eastern business hours is necessary, particularly on Monday production days.

• Familiarity with mailing system output, pre-press specifications, or postal regulations is preferred.

🏝️ Benefits

• Part-time contract position, approximately 20 hours per week.

• 6-month contract with the possibility of extension.

• Option for remote work arrangement.