QA Lead

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Assess, audit, and oversee the QA processes executed by our external development vendor across all three product lines.

• Set QA standards, entry and exit criteria, and acceptance gates that the vendor must fulfill prior to code being handed off for independent verification.

• Monitor vendor QA metrics (test coverage, defect escape rates, automation health) and escalate issues to engineering leadership.

• Collaborate with the vendor's QA leads on test plan assessments, defect triage, and process enhancements.

• Recruit, hire, and manage a small in-house QA team tasked with independent verification of all GCH product releases.

• Define the team's structure, role descriptions, and career development paths for QA engineers and QA automation engineers.

• Establish onboarding, training, and documentation protocols for the team.

• Own the comprehensive QA strategy across SCR, UBID, and RBM, which includes functional, regression, integration, performance, security, and user acceptance testing.

• Develop and sustain a test automation framework encompassing API, UI, and end-to-end scenarios.

• Lead release readiness evaluations and approve production deployments.

• Coordinate testing for third-party integrations, including identity and verification partners like Aegis, billing infrastructure (Chargebee, Stripe), and other identity providers.

• Choose, implement, and maintain QA tools for test management, defect tracking, automation, and reporting.

• Integrate automated testing into CI/CD pipelines.

• Create dashboards and reports that provide engineering and executive leadership with clear insights into product quality.

• Collaborate with Product, Engineering, Customer Success, and Operations to align quality priorities with business objectives.

• Assist with SLA reporting commitments to CTIA and other contractual partners.

• Participate in incident response and post-incident evaluations when quality issues are identified as root causes.

⛳️ Requirements

• Over 5 years of progressive QA experience, including more than 2 years in a QA leadership position.

• Experience managing QA work conducted by an external or offshore development vendor.

• Proven track record of establishing and managing in-house QA teams from the ground up.

• Practical experience in test automation across API and web application layers (e.g., Playwright, Cypress, Selenium, Postman/Newman, REST Assured).

• Experience testing cloud-native applications on AWS, including services such as API Gateway, RDS, Cognito, and Lambda.

• Familiarity with CI/CD pipelines and incorporating automated testing into deployment workflows.

• Experience with SaaS and B2B platforms functioning under contractual SLAs.

• Exceptional written and verbal communication skills, with the ability to convey technical quality data into clear narratives for executives, customers, and regulators.

🏝️ Benefits

• Medical, dental, vision.

• Flexible spending and health savings accounts.

• Life insurance.

• Accidental death and dismemberment insurance.

• Disability insurance.

• Retirement plan.

• Paid vacation and time off.

• Educational assistance.

• Infertility assistance.

• Paid parental leave.

• Adoption assistance.