Purchasing Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist both internal and external customers via phone, email, chat, and a ticketing system.

• Evaluate processes, pinpoint inconsistencies, and direct requests in line with established protocols.

• Collaborate with internal clients to clarify inquiries and follow up on their requests.

• Engage with suppliers to obtain information and follow through on resolutions.

• Log, monitor, and respond to tickets, ensuring adherence to service-level agreements (SLAs).

• Utilize ticketing systems, internal tracking tools, and support applications effectively.

• Oversee requests and keep stakeholders updated on progress.

• Deliver service with courtesy, clarity, and professionalism.

• Recognize opportunities to enhance departmental processes and routines, emphasizing operational efficiency and service quality.

⛳️ Requirements

• High school diploma required.

• Proficient in Microsoft Office.

• Strong skills in Excel.

• Possess an analytical mindset.

• Demonstrate flexibility and adaptability.

• Customer-centric approach.

• Strong ability to work collaboratively in a team.

• Working hours: Monday to Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m., including a one-hour break.

🏝️ Benefits

• Tuition assistance provided.

• Ability to nominate two individuals for tuition assistance.

• Participation in the Well-being and Quality of Life Program.

• Access to TotalPass.

• Membership in Zenklub.

• Enrollment in ECOA – Ânima Corporate School, offering over 100 free courses.

• Day off on your birthday.

• Half-day paid leave on the birthday of an employee’s child up to 16 years old.

• People Value Program: gift cards for educators during significant life events such as marriage, childbirth, or earning a new degree.

• Medical insurance coverage.

• Dental insurance coverage.

• Option for remote work.