Director, Vendor Management

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and implement the enterprise strategy, operational model, and governance framework for managing third-party vendors.

• Create standards, policies, procedures, and controls that govern the entire vendor lifecycle.

• Align the vendor strategy with business objectives, priorities in healthcare operations, financial targets, member experiences, and quality outcomes.

• Formulate and sustain a comprehensive vendor portfolio strategy and segmentation.

• Offer executive recommendations regarding outsourcing, insourcing, vendor consolidation, strategic partnerships, and sourcing opportunities.

• Supervise executive oversight of strategic and critical vendor relationships.

• Establish vendor KPIs, SLAs, quality metrics, performance guarantees, scorecards, and reporting mechanisms.

• Lead executive business reviews alongside vendors and internal stakeholders.

• Assess vendor performance and guide corrective actions and performance enhancement plans.

• Manage vendors that support essential healthcare functions, ensuring compliance with regulatory, contractual, accreditation, privacy, security, quality, and continuity standards.

• Lead vendor-related audits, regulatory assessments, investigations, risk evaluations, and remediation processes.

• Collaborate on strategic sourcing, contract negotiations, renewals, amendments, and terminations.

• Oversee vendor financial performance, expenditures, pricing, utilization, invoicing, savings, and value realization.

• Provide executive oversight for vendor selection, due diligence, implementation, transition, optimization, renewal, and termination processes.

• Manage complex vendor transitions and enterprise initiatives.

• Monitor vendor risk and coordinate responses to critical vendor events.

• Lead, develop, and retain a high-performing vendor management team.

• Cultivate partnerships across Operations, Clinical, Finance, Procurement, Legal, Compliance, IT, Risk, and other enterprise functions.

• Create executive reports, dashboards, analytics, and strategic recommendations for senior leadership.

⛳️ Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Supply Chain, Finance, or a related field.

• Over 10 years of progressive experience in vendor management, healthcare operations, outsourcing, procurement, third-party management, or a related field.

• More than 5 years of leadership experience, including overseeing teams, enterprise programs, strategic vendor relationships, or complex cross-functional initiatives.

• Familiarity with managed healthcare operations and highly regulated healthcare environments.

• Capability to develop and execute enterprise-level strategies and operational models.

• Knowledge of vendor governance, contract management, SLA/KPI development, performance management, financial oversight, and third-party risk management.

• Experience in managing strategic or complex third-party vendor relationships.

• Executive presence with the ability to communicate effectively with senior and executive leadership.

• Outstanding negotiation, analytical, strategic planning, problem-solving, and decision-making abilities.

• Skill in influencing across organizational boundaries and leading in complex, matrixed environments.

• Strong written and verbal communication, along with executive presentation skills.

• Interpersonal skills, including coaching staff, conflict resolution, project implementation, and collaboration.

• Ability to select, motivate, evaluate, train, and develop team members.

• Capability to thrive in a fast-paced, diverse, performance-oriented organization.

• Proficient with Microsoft Office and vendor management, contract management, GRC, business intelligence, or reporting platforms.

• Must possess a valid and current Driver's License, Auto Insurance, and relevant professional licensure(s).

• Advanced computer skills in MS Office applications.

• Preferred qualifications include a master's degree, experience with managed healthcare vendors, Medicare Advantage/Medicaid/commercial health plan experience, delegated vendor oversight, strategic sourcing, cost optimization, executive reporting, and relevant professional certification.

🏝️ Benefits

• Comprehensive healthcare and wellness programs.

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based incentives.

• Flexible work arrangements and a supportive work environment.