PubSec Field Account Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Engage with key public-sector clients to establish and maintain trusted relationships.

• Act as the main point of contact for customer contract stakeholders and SHI.

• Collaborate with Account Executives to maximize opportunities through customer contract vehicles.

• Oversee transactional business and manage significant transactional opportunities/orders.

• Expand the partner network and create vendor and distribution channel partnerships.

• Serve as a subject matter expert on contract terms and conditions.

• Coordinate with partners, internal teams, Capture and Contract Management teams, customers, and sales teams.

• Manage intricate contract negotiations.

• Participate in marketing activities for designated customers.

• Provide customer service and support to clients and outside sales teams.

• Track major customer deals using deal registration and SHI’s CRM tool.

• Educate sellers, support teams, and partners on contract specifications.

• Attend team meetings and proactively address issues.

• Strategize with Account Executives on new opportunities based on customer quoting and order history.

• Accelerate customer contract adoption within the designated territory.

• Act as an escalation point for contract compliance and support issues.

• Provide temporary coverage for territory/customers during Account Executive transitions or absences.

• Participate in knowledge-transfer sessions to ensure smooth transitions.

• Coordinate and conduct regular Customer Business Reviews with Tier 1 customers.

• Travel within the assigned territory as needed.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent work experience is required.

• 2-4 years of experience in outside sales, inside sales management, or pre-sales support for large organizations.

• Willingness to travel to SHI, Partner, and Customer Events.

• Advanced sales EOM sales certification is preferred (e.g., Microsoft, Dell, HP, Cisco, AWS, Lenovo).

• 2-4 years of experience in a Customer Success role is preferred.

• Ability to create detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements.

• Intermediate proficiency with Word, Excel, PowerPoint, and Outlook.

• Intermediate proficiency in overseeing and coordinating multiple related projects.

• Intermediate proficiency in using CRM software.

• Ability to thrive in a team selling environment.

• Intermediate proficiency in selling information technology products and services on a global scale.

• Strong communication, presentation, interpersonal, organizational, planning, documentation, teamwork, follow-up, time management, and adaptability skills.

🏝️ Benefits

• Opportunities for continuous professional growth and leadership development.

• Comprehensive health, wellness, and financial benefits.

• Medical, vision, and dental coverage.

• 401K plan.

• Flexible spending options.

• Access to world-class facilities and the technology necessary to excel both in-office and remotely.