PubSec Account Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Enhance customer retention and drive growth by pinpointing challenges and crafting comprehensive solutions.

• Sustain communication with customers to synchronize sales and supply chain projections.

• Conduct Quarterly Business Reviews and regular update meetings.

• Collaborate with Account Executives and other resources to showcase capabilities and meet customer demands.

• Evaluate and refine processes to expedite technology deployment and utilization.

• Engage in major initiative campaigns specific to the business unit.

• Prepare and present management reports tailored to customer specifications.

• Create, monitor, and update CRM activities.

• Serve as the primary liaison among customers, outside sales, and internal teams.

• Deliver customer service and support, including generating pricing quotes and managing renewals.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent work experience is required.

• 2-4 years of experience in outside sales, inside sales management, or pre-sales support for large organizations.

• Willingness to travel for SHI, Partner, and Customer Events.

• Advanced sales EOM sales certification is preferred (e.g., Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.).

• 2-4 years of experience in a Customer Success role is preferred.

• Intermediate skills in developing detailed Statements of Work (SOWs) and driving revenue growth through professional services.

• Intermediate proficiency in Word, Excel, PowerPoint, and Outlook.

• Intermediate ability to oversee and coordinate multiple related projects.

• Intermediate proficiency with CRM software.

• Capacity to thrive in a team selling environment.

• Intermediate proficiency in selling information technology products and services on a global scale.

🏝️ Benefits

• Opportunities for continuous professional development and leadership growth.

• Comprehensive health, wellness, and financial benefits.

• Medical, vision, and dental insurance coverage.

• 401K plan.

• Flexible spending options.

• Access to world-class facilities and technology for both in-office and remote work.