Publisher Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete post-sales journey for publishers, from the sales handoff through onboarding, launch, performance tracking, retention, and growth.

• Lead the onboarding and integration processes for publishers by collecting technical inputs and collaborating with Yield, Ad Ops, Solutions, Engineering, and Product teams.

• Monitor and assess publisher performance based on monetization metrics.

• Identify and capitalize on opportunities to enhance revenue, efficiency, and the quality of supply.

• Propel post-sales growth across a variety of products, features, formats, and integrations.

• Manage issues and escalation processes, including setting response expectations, identifying root causes, and implementing solutions.

• Develop and refine Publisher Success playbooks, service levels, quarterly business review structures, escalation pathways, and partner health monitoring.

• Work closely with Finance, Legal, and Rev Ops on invoicing, payments, contracts, and maintaining compliance.

• Serve as an internal advocate for publishers, synthesizing their feedback into prioritized product and process enhancements.

⛳️ Requirements

• A minimum of 3 years in a post-sales, publisher-facing support position within the ad tech industry.

• Practical experience in supporting publisher monetization within a programmatic setting.

• Knowledge of SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations.

• Demonstrated ability to manage publisher onboarding, integrations, and ongoing account performance effectively.

• Technical proficiency in programmatic advertising concepts.

• Capable of discussing auctions, bid requests, performance drivers, and troubleshooting issues.

• Strong analytical skills with the ability to interpret and act on monetization metrics.

• Excellent and confident communication skills when interacting with publishers and internal teams.

• High sense of ownership and accountability for outcomes, issues, and the success of partners.

• Willingness to travel for events and partner meetings as necessary.

• Ability to coordinate effectively across multiple internal teams while managing competing priorities.

🏝️ Benefits

• Genuine ownership of publisher success and supply performance.

• Direct influence and visibility into performance enhancements, growth, and retention efforts.

• Opportunity to work at the crossroads of gaming, entertainment, and performance.

• Collaborate with premium publishers, high-impact formats, and esteemed supply sources.

• Be part of a smart, lean team with direct access to decision-makers.

• Chance to contribute to the development of the Publisher Success operating model.

• Travel for events and partner meetings when necessary.